7 hours ago
USA (city not specified)Mid Level
H1B sponsor
Responsibilities
- Partner with sales representatives on customer discovery calls and support technical sales engagements.
- Deliver technical product demonstrations and assess customer integration requirements.
- Design solutions addressing customer needs across 1099 reporting, W-9 collection, TIN matching, API integrations, and compliance workflows.
- Act as a subject matter expert and help customers navigate technical challenges throughout the sales cycle.
- Collaborate with Product, Engineering, and Support to troubleshoot issues, test new capabilities, document feedback, and improve sales enablement.
- Use Salesforce, Gong, Jira, and internal product resources to track engagements and document requirements.
- Support successful customer implementations and use AI tools to improve team efficiency and results.
Requirements
- Experience in technical presales, solutions consulting, sales engineering, or SaaS implementation.
- Ability to lead technical discovery, deliver product demonstrations, and translate customer needs into solutions.
- Working knowledge of APIs, integrations, data workflows, and SaaS platforms.
- Experience collaborating with Sales, Product, Engineering, and Support on customer challenges and strategic initiatives.
- Experience using CRM, project management, and AI tools such as Salesforce, Jira, Gong, Glean, and ChatGPT.
- Strong presentation skills and experience engaging customers through webinars, trade shows, industry events, and technical discussions.
- Experience using AI and AI-related technologies and willingness to apply AI to business challenges.
Benefits
- Compensation package, paid time off, and paid parental leave.
- Many employees are eligible for bonuses.
- Benefits generally include private medical, life, and disability insurance, varying by location.
- Inclusive culture with employee-run resource groups and senior leadership and executive sponsorship.
- Equal opportunity employer with reasonable adjustments available during the recruitment process.
Categories
Solutions Engineering
About Avalara
Avalara builds cloud software that automates tax calculation, returns filing, exemption certificate management, and cross-border compliance for businesses, with deep integrations into e-commerce and ERP platforms. Founded in 2004 and headquartered in Durham, North Carolina, it is privately held and owned by Vista Equity Partners. The company sells SaaS subscriptions and managed filing services to help organizations comply with U.S. sales tax and international VAT/GST requirements.