1 day ago
San Antonio, TX, USAStaff+
Base Salary
$127k - $243k/yr
Responsibilities
- Own technical design and architecture for high-ambiguity or high-consequence AIOps builds and personally ship difficult production components.
- Set reusable feature-engineering, model-evaluation, and remediation-automation standards for Senior and Associate engineers.
- Decide with the Director which use cases can advance toward guarded or self-healing automation and own the supporting evidence package.
- Serve as the primary technical escalation point during major incidents, including making real-time kill-switch decisions.
- Lead postmortems, mentor Senior engineers, develop future technical leads, and continue shipping production code.
Requirements
- Bachelor's degree or four years of relevant education and/or experience.
- At least 7 years of hands-on software or data engineering experience with sustained ownership of production systems at meaningful scale.
- Experience serving as a de facto technical authority, leading design reviews, and setting standards for senior-level engineers.
- Deep expertise productionizing ML models for operational use cases with TensorFlow, PyTorch, or scikit-learn, plus advanced fluency with LLM-based techniques, guardrails, and evaluation criteria.
- Experience designing and defending production automation for regulated institutions, including approval gates and rollback design.
- Judgment and credibility under incident pressure, including experience deciding when to halt automation.
- Preferred experience establishing AIOps standards across teams, leading technical escalations, designing operational-AI evaluation and control frameworks, operating autonomous or self-healing remediation, and working with Model Risk Management or Internal Audit.
- US military experience through military service or as a military spouse or domestic partner.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k), pension, and life insurance benefits.
- Parental benefits, adoption assistance, paid time off, paid holidays, and 16 paid volunteer hours.
- Wellness programs, career path planning, and continuing education assistance.
- Onsite work in San Antonio, Texas, 5 days per week; relocation assistance is not available.
- Remote or hybrid flexibility may be available for active-duty military spouses consistent with policy and business needs.
Tech Stack
Categories
About USAA
USAA is a membership-based financial services company serving U.S. military members, veterans, and their families with banking, insurance, and investment products. It offers auto, home, and life insurance; checking and savings; credit cards; loans; and retirement and brokerage services, delivered primarily online and by phone. Founded in 1922 and headquartered in San Antonio, Texas, it is privately held and built around a member-owned insurance exchange and affiliated financial subsidiaries.