2 days ago
Bengaluru, IndiaSenior
Responsibilities
- Design, develop, test, deploy, and maintain Salesforce Field Service solutions.
- Build custom Lightning Web Components, Apex classes, triggers, workflows, Process Builder flows, and integrations.
- Configure FSL scheduling, dispatching, optimization, mobile workflows, work orders, and offline capabilities.
- Develop and maintain integrations between FSL and external systems using REST and SOAP APIs and middleware.
- Gather requirements from business stakeholders and translate business processes into technical specifications.
- Participate in code reviews, coding standards, Agile/Scrum processes, troubleshooting, and technical documentation.
- Provide technical guidance and mentorship to junior developers.
- Stay current with Salesforce releases, FSL features, and development best practices.
Requirements
- B.E., B.Tech, MCA, or an equivalent technical qualification in a relevant field.
- Relevant Salesforce development experience focused on Field Service.
- Extensive experience with Apex, Visualforce, Lightning Web Components, and Salesforce development tools.
- Deep understanding of Salesforce FSL architecture, data model, and functionality.
- Experience customizing the FSL mobile app and supporting offline capabilities.
- Proficiency with REST and SOAP APIs and external-system integrations.
- Understanding of object-oriented programming principles and design patterns.
- Experience with Agile/Scrum methodologies and strong problem-solving, analytical, communication, and collaboration skills.
- Experience with other Salesforce clouds, including Sales Cloud and Service Cloud, is preferred.
- Experience with CI/CD, DevOps practices, and testing frameworks such as Apex Unit Tests and Jest is preferred.
- Salesforce certifications such as Platform Developer I/II or Field Service Lightning Consultant are highly desirable.
- English proficiency at C2 level is required.
Benefits
- Regular employment with a hybrid work arrangement in India.
- Hands-on experience, mentorship, and learning opportunities.
- Opportunity to lead AI-powered transformation and work on enterprise business challenges.
- Values-driven, inclusive work environment with equal-opportunity employment practices.
Tech Stack
Categories
About Genpact
Genpact is a global professional services and technology firm that runs and transforms mission-critical operations for large enterprises through consulting, managed services, and AI- and analytics-driven platforms. It serves industries such as banking, insurance, healthcare, and manufacturing/supply chain, modernizing finance, risk, customer service, and back-office processes. Headquartered in New York and listed on the NYSE (G), Genpact originated within GE before becoming an independent public company.