3 months ago
Portland, OR, USASenior
Base Salary
$180k - $250k/yr
Responsibilities
- Own the reliability and scalability of C1.ai’s platform and operate infrastructure across its core cloud and FedRAMP environments.
- Build monitoring, alerting, dashboards, and other observability tooling that supports rapid incident response.
- Partner with product teams to incorporate reliability into new features and drive operational excellence.
- Automate infrastructure and operational work using infrastructure-as-code and other tooling.
- Lead incident response, conduct blameless postmortems, and implement systemic improvements.
- Plan and execute infrastructure projects with incremental deliverables while assessing risks and communicating tradeoffs.
Requirements
- Track record of building and operating production systems at scale for real customers.
- Deep experience with cloud infrastructure such as AWS or GCP and infrastructure-as-code such as Terraform or Pulumi.
- Strong programming skills in Go, Python, or similar languages.
- Production experience with Kubernetes and container orchestration.
- Strong systems thinking and understanding of failure cascades and system interactions.
- Deep understanding of observability, including instrumentation, dashboards, and actionable alerts.
- Experience using AI-assisted development tools such as Claude Code, Cursor, or Copilot.
- Clear and persuasive communication skills for explaining complex systems and driving incident alignment.
- Preferred experience includes AI/ML infrastructure or production LLM serving, security-focused environments or compliance frameworks, developer platforms or internal tooling, identity protocols, open source contributions, or engineering communities.
Benefits
- Salary range of $180k–$250k.
- Meaningful equity.
- Full medical, dental, and vision coverage.
- Additional solid benefits across the board.
- In-office work in Portland.
- U.S. citizenship is required; work may need to be performed on U.S. soil due to FedRAMP-related responsibilities.
Categories
Site Reliability
About C1
C1 builds and delivers IT consulting and managed services spanning cloud, unified communications/contact center, infrastructure, and cybersecurity for enterprises and public-sector organizations. It integrates partner technologies with advisory, professional, and managed services to modernize and secure customer environments across industries such as healthcare, education, government, and financial services. Founded in 1993 and headquartered in Bloomington, Minnesota, C1 is privately held.