Senior Application Support Engineer
Depository Trust & Clearing Corporation (DTCC)13 days ago
Tampa, FL, USASenior
Responsibilities
- Lead application support in partnership with engineering and infrastructure teams to improve reliability, resilience, and observability.
- Resolve critical production incidents, perform impact analysis and root-cause investigations, and implement preventive actions.
- Own incident, problem, change, and major incident management processes, including post-incident reviews.
- Identify reliability risks and implement solutions that prevent recurrence and reduce operational toil.
- Develop and maintain runbooks, knowledge articles, and operational documentation.
- Support production releases, deployment activities, change activities, and vendor upgrades.
- Participate in disaster recovery testing, execution, and audit-readiness activities.
- Drive automation and alert-optimization initiatives to improve efficiency and reduce operational noise.
- Apply risk, control, security, and reliability best practices to day-to-day operations.
- Collaborate with global technology, infrastructure, operations, and business teams to maintain high availability and operational excellence.
Requirements
- 6–8+ years of experience in application support or production engineering.
- Bachelor’s degree preferred or equivalent experience.
- Strong hands-on application production support experience with an SRE mindset focused on reliability, observability, stability, resiliency, and incident prevention.
- Extensive experience supporting Linux and Windows environments, including process inspection, log analysis, troubleshooting, performance diagnostics, and system optimization.
- Strong scripting and automation experience with Bash, Shell Scripting, Python, Ruby, Perl, and JavaScript.
- Experience with Dynatrace, Splunk, Grafana, Selenium, or similar monitoring, observability, and analytics platforms.
- Expertise with SQL databases including Oracle, Snowflake, PostgreSQL, or similar technologies, including data analysis, production troubleshooting, root-cause investigation, and query optimization.
- Experience with ServiceNow and Jira and with Incident, Problem, Change, and Major Incident Management processes.
- Experience with enterprise messaging and queueing technologies such as IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, and Kafka.
- Experience with enterprise job scheduling platforms, particularly Autosys.
- Working knowledge of OpenShift and AWS services including EC2, S3, Lambda, SQS, and IAM Roles, as well as Amazon RDS Aurora and cloud-native operational support.
- Familiarity with COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, and File-AID.
- Understanding of certificate management, password management, access controls, security, risk, and operational controls.
- Exposure to capital markets and financial services environments supporting mission-critical, high-availability, regulated systems.
- Knowledge of artificial intelligence concepts and practical applications in production support, operational engineering, and service reliability.
- Strong communication, stakeholder management, leadership, ownership, analytical, problem-solving, and collaboration skills.
Benefits
- Flexible hybrid work model with 3 days onsite and 2 days remote; onsite days include Tuesdays, Wednesdays, and a third team- or employee-specific day.
- Competitive compensation including base pay and annual incentive.
- Comprehensive health and life insurance and well-being benefits based on location.
- Pension and retirement benefits.
- Paid time off, personal and family care, and other leaves of absence.
- Professional development investment and a supportive internal community.
Tech Stack
Apache KafkaAWSBashCOBOLGrafanaIBM DB2JavaScriptLinuxOpenShiftPerlPostgreSQLPythonRabbitMQRubySeleniumSnowflakeSplunkSQLWindows
Categories
Site Reliability
About Depository Trust & Clearing Corporation (DTCC)
Depository Trust & Clearing Corporation (DTCC) runs global post-trade market infrastructure, delivering clearing, settlement, securities depository, trade reporting, and data services for broker-dealers, banks, and asset managers. It provides these services through subsidiaries such as DTC, NSCC, FICC, and the Global Trade Repository, with revenue primarily from transaction and service fees. Founded in 1973 and headquartered in Jersey City, NJ, DTCC is industry-owned and privately held, serving markets across multiple regions.