3 months ago
Base Salary
$200k - $400k/yr
Responsibilities
- Design development and production platforms and abstractions over cloud infrastructure, Kubernetes, and networking.
- Scale infrastructure platforms as product usage grows.
- Own deployment architecture and lifecycle management in customer-owned cloud environments, including VPC configuration, permissioning, networking, provisioning, upgrades, scaling, and incident support.
- Build runbooks and automation for repeatable enterprise deployments.
- Implement monitoring, alerting, rollback, and other reliability practices for production systems.
- Own the reliability, latency, availability, and graceful degradation of systems supporting AI agents.
- Partner with customer platform, security, and DevOps teams and with Decagon’s Product, Security, Sales, and Customer Success teams.
Requirements
- 4+ years of experience building and operating core infrastructure, platform engineering, or infrastructure/DevOps systems.
- Deep experience with GCP, AWS, or Azure, plus Terraform and Kubernetes at scale.
- Strong understanding of VPCs, IAM, DNS, load balancing, and cloud networking constraints.
- Production operations experience including monitoring, on-call, incident response, and failure-mode analysis.
- Ability to work with engineering, security, compliance, platform, and DevOps stakeholders and turn requirements into actionable plans.
- Clear technical writing and experience driving adoption across teams.
- Preferred experience managing deployments in customer-owned cloud environments, including security reviews, compliance requirements, and change management.
- Preferred experience building internal platforms, service templates, self-service environments, CI/CD pipelines, or deployment automation.
- Preferred familiarity with Prometheus, Grafana, Datadog, or similar observability and incident-management tools.
- Preferred security-minded infrastructure-as-code experience involving provenance, secrets, and least privilege.
- Preferred experience operating latency-sensitive or ML/AI-serving workloads in production.
- Experience using AI-assisted tooling is a plus.
Benefits
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan, such as a 401K or pension
- Parental leave
- Fertility and family-building benefits through Carrot
- Daily lunches and snacks in the office
- Full-time employee benefits
- In-office work arrangement
Tech Stack
Categories
About Decagon
Decagon builds an enterprise conversational AI platform that deploys customer-support agents across voice, chat, email, SMS, and other channels. It sells to large brands via enterprise subscriptions and services, helping automate and personalize support workflows. Founded in 2023 and headquartered in San Francisco, Decagon’s customers include Avis Budget Group, Chime, Oura Health, and 1-800-Flowers.