5 months ago
Remote, JapanSenior
Responsibilities
- Develop and launch AI agents, integrations, and automations connecting DevRev with customers’ existing technology stacks and workflows.
- Integrate SaaS and non-SaaS systems through APIs, webhooks, and real-time communication architectures.
- Build the Knowledge Graph and support data synchronization across connected systems.
- Apply prompt engineering, semantic search optimization, and generative AI techniques to improve agent accuracy and user experience.
- Write SQL queries, analyze data, and build dashboards that support customer decision-making.
- Create proofs of concept, conduct live technical demonstrations, and iterate based on customer and stakeholder feedback.
- Collaborate with customers, engineering, product, customer success, support, and revenue teams.
- Guide customers through workflows including code repository integrations and advanced configurations.
- Work directly with customers for approximately 30% of the role and travel up to 30% for implementations, workshops, and engagements.
Requirements
- 5+ years of experience in software development, systems integration, or platform engineering.
- Strong proficiency in TypeScript, JavaScript, Python, data structures, and algorithms; Go is nice to have.
- Experience building and configuring AI agents, workflows, connectors, and integrations on the DevRev platform.
- Familiarity with LLMs, prompt engineering, RAG, function calling, generative AI techniques, and building evals for agentic AI solutions.
- Deep experience with large-scale one-way and two-way data synchronization, API integration patterns, and event-driven or publish/subscribe architectures.
- Hands-on experience deploying on serverless and edge platforms such as AWS Lambda and Google Cloud Functions.
- Experience with data mapping, schema alignment, heterogeneous systems, data modeling, and graph data structures.
- Experience implementing logging, error surfacing, telemetry, and observability for debugging and issue resolution.
- Familiarity with Model Context Programming (MCP).
- Strong written and verbal communication skills and customer empathy.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related discipline.
- Advanced degrees or certifications in AI or architecture frameworks such as TOGAF or SAFe are preferred.
Benefits
- Customer-facing role with up to 30% travel for on-site implementations, technical workshops, and customer engagements.
- Equal opportunity employer.
Tech Stack
Categories
Forward Deployed
About DevRev
DevRev builds Computer, an AI platform for enterprise search, employee service/help desk, and customer support that connects to a company’s existing tools and data. It sells cloud software and APIs to enterprises on a subscription basis, supporting use cases from knowledge retrieval to automated ticket resolution. Founded in 2020 and headquartered in Palo Alto, the company was started by former Nutanix leaders Dheeraj Pandey and Manoj Agarwal and remains privately held.