Staff Software Engineer
ServiceNow4 days ago
Hyderābād, IndiaStaff+
Responsibilities
- Lead the design and delivery of complex cross-functional software features from architecture through production operations.
- Build LLM-integrated workflows, agentic patterns, prompt and context systems, and evaluation pipelines with reliability and governance.
- Define, measure, and improve the team’s use of AI tools for code generation, testing, reviews, triage, and documentation.
- Design for ServiceNow platform internals, including Flow Designer, Workflow Studio, and Decision Management.
- Mentor senior and mid-level engineers and set standards for code quality, observability, and safe AI usage.
- Partner with product, UX, and engineering leads to turn ambiguous problems into scoped, shippable plans.
- Own production quality, defect triage, release readiness, and gate reviews for the assigned area.
Requirements
- 8+ years of software engineering experience and a track record of technical leadership at the staff level or equivalent.
- Strong proficiency in Java, JavaScript, or another language relevant to the platform, along with solid system design skills.
- Hands-on experience building or integrating LLM-based features, including prompt design, retrieval or context management, evaluation, and cost/latency tradeoffs.
- Working knowledge of agentic architectures, tool use, orchestration, and human-in-the-loop controls.
- Experience using AI-assisted development tools in daily work and evaluating where they are effective.
- Clear written and verbal communication skills, including briefing senior leaders and aligning multiple teams.
- Familiarity with enterprise SaaS, multi-tenant systems, and secure, compliant software delivery.
- ServiceNow platform development or Flow Designer internals experience is preferred.
- Background in workflow automation or approval systems is preferred.
- Experience with AI governance, guardrails, responsible AI controls, or AI engineering standards and tooling is preferred.
Benefits
- Flexible work persona within ServiceNow’s distributed work model.
- Regular employee position in the APAC region.
- ServiceNow provides reasonable accommodation support for candidates who need assistance with the application process.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.