Conversational AI Chat Bot Developer, Cognigy
TTEC Digital1 year ago
Base Salary
$140k - $160k/yr
Responsibilities
- Develop and enhance conversational chatbot solutions using Cognigy and NICE Proactive AI Agent for client implementation projects.
- Develop, test, analyze, and deliver JavaScript software for real-time systems.
- Perform unit testing, code reviews, defect resolution, and production support.
- Assist with system analysis and project management activities to complete projects successfully.
- Create customer-facing solution pitches, value propositions, and demonstration experiences.
- Collaborate with and mentor other developers while attending required meetings and training.
Requirements
- At least 3 years of professional experience building and delivering NLP systems, including LLM-based or generative AI solutions.
- At least 3 years of software development experience involving design, custom development, and testing of real-time systems using JavaScript, Python, or Java.
- At least 5 years of JavaScript experience.
- Experience with conversational AI products such as DialogFlow, Kore.ai, Cognigy, Amazon Lex, or Omilia.
- Hands-on experience creating modern chatbots, AI virtual agents, or agent-assist solutions.
- Experience with CCaaS, NICE CXone, and CXone Studio is preferred.
- Strong customer-facing presentation skills and the ability to develop solution pitches, value propositions, and demos.
- Ability to work in a team environment, mentor team members, and operate in a fast-paced setting.
Benefits
- Remote position.
- Medical, dental, and vision benefits for eligible employees.
- Tax-advantaged health care accounts.
- Financial and income protection benefits.
- Paid time off and wellness time off.
- Eligible employees may participate in an annual incentive program.
Tech Stack
Categories
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.