Senior ServiceNow Engineer
ASX Limited2 hours ago
Sydney, AustraliaSenior
Responsibilities
- Lead the implementation, integration, configuration, development, and support of ASX ServiceNow ITSM, ITOM, and ATF capabilities.
- Design and automate workflows, maintain event rules, develop discovery and service-mapping patterns, and manage platform integrations and improvements.
- Support CMDB, ITOM, and Configuration Manager to maintain high-quality CMDB data aligned with CSDM.
- Provide technical assistance, troubleshooting, incident and problem ticket management, and responses to ASX user and stakeholder questions.
- Manage ServiceNow platform changes, releases, upgrades, patches, applications, and module rollouts.
- Perform workflow configuration, event-rule maintenance, service-mapping maintenance and testing, performance monitoring, and user-access management.
- Implement ITOM applications using leading practices aligned with ASX strategies and vision.
- Manage application lifecycle activities including requirements, design, development, testing, and deployment.
- Conduct code reviews and enforce JavaScript and ServiceNow development best practices.
- Raise and manage ServiceNow Now Support incidents, changes, and support requests.
- Identify efficiency and effectiveness improvements and present solution options, risks, and trade-offs to stakeholders.
Requirements
- Proven experience leading implementation, integration, and configuration of ServiceNow ITOM solutions.
- Application development experience with the ability to translate complex end-user requirements into system requirements and code.
- System administration experience in UNIX and Windows environments.
- Experience troubleshooting system permissions, network connectivity, and system credential requirements.
- Familiarity with HTTP, TCP, SNMP, SOAP, and REST communication protocols.
- Strong experience with the ServiceNow platform, including ITSM, ITOM, and ATF.
- Technical background in operations, infrastructure, application support, or application development.
- Experience managing all phases of the application lifecycle.
- Effective communication with technical management, individuals, and teams, plus strong interpersonal and customer-centric skills.
- ITIL certification is preferred.
- ServiceNow System Administration Certification is preferred.
- ServiceNow Certified Implementation Specialist certification in Discovery and Service Mapping is preferred.
- Experience implementing CSDM and Event Management is preferred.
- Experience developing reusable test automation suites, especially ServiceNow ATF scripts, is preferred.
- Knowledge of financial markets, ASX services and systems, and enterprise IT governance and management is advantageous.
- Ability to influence and consult with sponsors and stakeholders and provide thought leadership is preferred.
Benefits
- Flexible working and hybrid working options are available, including consideration of part-time or other flexible arrangements.
- Successful candidates undergo background checks, including reference and police checks, during onboarding.
- Candidates must be legally authorized to work in Australia permanently without restrictions.
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