Senior ServiceNow Engineer
ASX Limited2 months ago
Sydney, AustraliaSenior
Responsibilities
- Lead the implementation, integration, configuration, development, and support of ASX ServiceNow ITSM, ITOM, and ATF capabilities.
- Design and automate workflows, maintain event rules, develop discovery and service-mapping patterns, and manage platform integrations and improvements.
- Support CMDB, ITOM, and Configuration Manager to maintain high-quality CMDB data aligned with CSDM.
- Provide technical assistance, troubleshooting, incident and problem ticket management, and responses to ASX user and stakeholder questions.
- Manage ServiceNow platform changes, releases, upgrades, patches, applications, and module rollouts.
- Perform workflow configuration, event-rule maintenance, service-mapping maintenance and testing, performance monitoring, and user-access management.
- Implement ITOM applications using leading practices aligned with ASX strategies and vision.
- Manage application lifecycle activities including requirements, design, development, testing, and deployment.
- Conduct code reviews and enforce JavaScript and ServiceNow development best practices.
- Raise and manage ServiceNow Now Support incidents, changes, and support requests.
- Identify efficiency and effectiveness improvements and present solution options, risks, and trade-offs to stakeholders.
Requirements
- Proven experience leading implementation, integration, and configuration of ServiceNow ITOM solutions.
- Application development experience with the ability to translate complex end-user requirements into system requirements and code.
- System administration experience in UNIX and Windows environments.
- Experience troubleshooting system permissions, network connectivity, and system credential requirements.
- Familiarity with HTTP, TCP, SNMP, SOAP, and REST communication protocols.
- Strong experience with the ServiceNow platform, including ITSM, ITOM, and ATF.
- Technical background in operations, infrastructure, application support, or application development.
- Experience managing all phases of the application lifecycle.
- Effective communication with technical management, individuals, and teams, plus strong interpersonal and customer-centric skills.
- ITIL certification is preferred.
- ServiceNow System Administration Certification is preferred.
- ServiceNow Certified Implementation Specialist certification in Discovery and Service Mapping is preferred.
- Experience implementing CSDM and Event Management is preferred.
- Experience developing reusable test automation suites, especially ServiceNow ATF scripts, is preferred.
- Knowledge of financial markets, ASX services and systems, and enterprise IT governance and management is advantageous.
- Ability to influence and consult with sponsors and stakeholders and provide thought leadership is preferred.
Benefits
- Flexible working and hybrid working options are available, including consideration of part-time or other flexible arrangements.
- Successful candidates undergo background checks, including reference and police checks, during onboarding.
- Candidates must be legally authorized to work in Australia permanently without restrictions.
Tech Stack
Categories
About ASX Limited
ASX Limited operates Australia’s primary securities exchange, providing listing, trading, clearing, settlement, market data, and connectivity across equities, derivatives, ETFs, and fixed income. It earns fees from listings, transactions, post‑trade services, and data/technology services for brokers, issuers, and investors. Founded in 1987 and headquartered in Sydney, ASX runs central counterparty clearing and depository infrastructure and is widely ranked among the world’s larger exchanges by market capitalization.