Staff Site Reliability Engineer - Paze
Early Warning Services1 month ago
Chicago, IL, USA +2 moreStaff+
Base Salary
$131k - $192k/yr
Responsibilities
- Improve the reliability, resilience, scalability, performance, observability, recoverability, and operational readiness of production services.
- Define and improve SLIs, SLOs, error budgets, service-health measures, monitoring, alerting, dashboards, logging, metrics, and tracing.
- Drive improvements across Infrastructure as Code, automation, deployment practices, testing, incident response, capacity management, resilience, and operational readiness.
- Identify systemic production issues and translate operational experience into improvements in code, architecture, tooling, automation, and engineering practices.
- Partner with Software Engineering teams to incorporate reliability and operational requirements throughout the development lifecycle.
- Participate in or lead incident response, troubleshooting, service restoration, and blameless post-incident learning.
- Provide technical leadership and escalation support for complex production incidents across multiple services and teams.
- Reduce operational toil through software, reusable automation, patterns, and improved engineering practices.
Requirements
- Typically 8+ years of relevant professional experience in Software Engineering, Site Reliability Engineering, Systems Engineering, Cloud or Platform Engineering, DevOps, Infrastructure Engineering, Architecture, or a comparable technical discipline.
- Experience with software development or scripting using one or more modern programming languages.
- Experience with software engineering principles, distributed systems, production troubleshooting, automation, and observability.
- Experience with public cloud technologies and architectures, preferably AWS, as well as infrastructure, networking, Linux/Unix, and modern application architectures.
- Experience developing, deploying, operating, or improving highly available production software or distributed systems.
- Experience with Infrastructure as Code, containers or orchestration, observability, monitoring, alerting, software-delivery automation, incident management, performance analysis, capacity management, resilience testing, disaster recovery, or operational readiness.
- Experience creating reusable automation, tooling, platforms, patterns, or practices that improve engineering effectiveness.
- Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Information Systems, or a related technical field, or equivalent practical experience.
- Demonstrated analytical, problem-solving, communication, and collaboration skills appropriate to the scope of the role.
Benefits
- Hybrid work model for positions in Scottsdale, San Francisco, Chicago, or New York.
- Medical, dental, and vision coverage with Health Savings Account and flexible spending account options.
- 401(k) plan with a 100% company Safe Harbor Match on the first 6% of deferral immediately upon eligibility.
- Flexible Time Off for exempt employees or generous PTO for non-exempt employees, plus 11 paid company holidays and a paid volunteer day.
- 12 weeks of paid parental leave.
- Maven Family Planning support covering services including fertility, adoption, surrogacy, pregnancy, postpartum, pediatrics, and return-to-work support.
- Normal office environment with primarily sedentary computer-based work and occasional standing, walking, kneeling, and reaching.
Tech Stack
Categories
Site Reliability
About Early Warning Services
Early Warning Services builds payment networks and fraud/risk mitigation solutions for U.S. banks and credit unions. It operates the Zelle peer-to-peer payments network and is rolling out Paze, a digital wallet, alongside identity verification and account risk services. Headquartered in Scottsdale, Arizona, it is owned by a consortium of major U.S. banks and partners with thousands of financial institutions nationwide.