Senior Lead Systems Operations Engineer
Wells Fargo3 days ago
Minneapolis, MN, USA +2 moreStaff+
Base Salary
$159k - $279k/yr
Responsibilities
- Lead diagnosis, technical recovery, and root-cause analysis for complex, enterprise-impacting production incidents.
- Advance monitoring, alerting, telemetry, automated diagnostics, resiliency, performance management, and incident prevention.
- Design and implement automation and AI-enabled operational solutions to reduce manual effort, MTTD, and MTTR.
- Provide technical strategy, consultation, and escalation support across applications, platforms, infrastructure, observability, and production operations.
- Advise senior leaders and cross-functional stakeholders on reliability, production readiness, change execution, and operational excellence.
- Evaluate emerging technologies and apply improvements to availability, resiliency, troubleshooting effectiveness, and engineering productivity.
- Mentor engineers and establish engineering standards and practices across SRE, production support, observability, automation, and platform reliability.
Requirements
- 7+ years of systems engineering and technology architecture experience, or equivalent demonstrated through work experience, training, military experience, or education.
- Advanced knowledge of SRE and DevOps practices, including observability, monitoring, automation, incident management, resiliency, availability, and reliability engineering.
- Hands-on experience supporting Salesforce, Java/J2EE applications, APIs, and Red Hat OpenShift or Kubernetes platforms in complex enterprise production environments.
- Deep hands-on experience with Splunk, AppDynamics, Grafana, Prometheus, ThousandEyes, dashboards, alerting, log analytics, application telemetry, synthetic monitoring, and performance monitoring.
- 5+ years of Salesforce administration experience, Salesforce Administrator certification, or equivalent hands-on Salesforce platform experience.
- Experience leading high-severity production incidents, troubleshooting distributed applications and infrastructure dependencies, performing root-cause analysis, and coordinating recovery across engineering teams.
- Experience designing automation that removes repetitive operational work, improves reliability, and reduces MTTD and MTTR.
- Experience applying AI, machine learning, or intelligent automation to operational use cases such as incident correlation, anomaly detection, troubleshooting, root-cause analysis, knowledge discovery, and engineering productivity.
- Strong analytical, troubleshooting, communication, technical leadership, mentoring, and stakeholder coordination skills.
Benefits
- Hybrid work schedule.
- Not eligible for visa sponsorship.
- Relocation assistance is not available.
- Health benefits, 401(k) plan, paid time off, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, and critical caregiving leave.
- Discounts and savings, commuter benefits, tuition reimbursement, dependent-child scholarships, and adoption reimbursement.
Tech Stack
Categories
DevOpsSite Reliability
About Wells Fargo
Wells Fargo & Company is a U.S.-based financial services firm providing consumer and commercial banking, mortgages, credit, and wealth/investment services to individuals, small businesses, and enterprises. It earns revenue from interest income and fees across retail banking, payments, lending, and capital markets. Founded in 1852 and headquartered in San Francisco, it is publicly traded on the NYSE (WFC) and operates nationally with offices in multiple countries.