13 days ago
Bengaluru, IndiaSenior
Responsibilities
- Operate and support enterprise compute platforms across hardware, operating systems, virtualization, and container orchestration layers.
- Automate provisioning, patching, upgrades, validation, and routine platform operations using tools such as Ansible, Terraform, Helm, Git, Bash, and Python.
- Deploy and support Ubuntu systems, hypervisors, Kubernetes clusters, and related platform services.
- Implement and maintain PXE provisioning environments using Redfish APIs for large-scale server deployments.
- Operate and troubleshoot KVM on Ubuntu, OpenStack, Harvester HCI, and other private cloud platforms.
- Monitor performance, capacity, and availability while addressing reliability risks and meeting SLAs, KPIs, and error budgets.
- Troubleshoot complex issues across hardware, operating systems, virtualization, OpenStack, and Kubernetes.
- Participate in on-call escalation support and collaborate on change management, documentation, runbooks, and operational best practices.
- Mentor junior engineers and collaborate with development, operations, security, and product stakeholders.
Requirements
- At least 6 years of experience as a DevOps Engineer, Site Reliability Engineer, or Infrastructure Operations Engineer focused on compute.
- Strong hands-on experience operating bare metal compute environments at scale, including PXE boot, automated OS provisioning, server imaging, and BMaaS using Redfish APIs.
- Strong Linux administration skills, especially with Ubuntu, plus experience with KVM, OpenStack, Harvester HCI, and production Kubernetes environments.
- Experience building and supporting infrastructure and platform CI/CD pipelines and using Infrastructure as Code tools such as Terraform or Ansible.
- Strong Python, Bash, or comparable scripting skills and proven troubleshooting and root cause analysis abilities in distributed systems.
- Understanding of SRE practices including toil reduction, error budgets, SLAs, and reliability management.
- Excellent written and verbal communication, collaboration, analytical thinking, and problem-solving skills.
- Bachelor’s degree in computer science or equivalent professional experience.
- Preferred qualifications include CIS/NIST security knowledge, ITIL certifications, telco or edge cloud experience, Ubuntu certifications, CKA or CKS certification, and a relevant master’s degree.
Benefits
- Hybrid work arrangement requiring three days per week in the office.
- Collaborative infrastructure-focused team and opportunities to solve complex technical challenges.
- Opportunity to shape a next-generation private cloud platform focused on reliability.
- Access to current tools, frameworks, and upstream project developments.
- Inclusive workplace with equal opportunity and reasonable accommodation support.
About Five9
Five9 builds cloud contact center software (CCaaS) for enterprises to manage voice and digital customer interactions, powered by AI for routing, automation, and analytics. It sells its platform as SaaS with modules for IVR, outbound dialers, agent desktop, workforce engagement, and CRM integrations such as Salesforce and ServiceNow. The company is headquartered in San Ramon, CA, serves 2,500+ customers globally, and is a public company listed on Nasdaq (also BMV).