Staff Reliability Engineer - Veza
ServiceNow14 hours ago
Base Salary
$132k - $230k/yr
Responsibilities
- Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy.
- Architect and deploy scalable solutions for cloud, on-premises, and SaaS customers.
- Drive SRE best practices, technical innovation, automation, and operational improvements.
- Respond to critical incidents, lead root cause analysis, and implement long-term resolutions.
- Participate in on-call rotations, incident handoffs, and reliability documentation.
- Partner with Engineering, Product, and Customer Success to align reliability goals with business objectives.
- Provide tier 2/3 technical support, customer onboarding, architecture guidance, and troubleshooting assistance.
- Create customer-facing documentation, troubleshooting guides, and runbooks.
- Lead technical discussions with customers and act as a trusted technical advisor.
- Mentor SRE and engineering team members and promote operational excellence.
Requirements
- BS degree in Computer Science or a related field, or equivalent practical experience.
- 7+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering.
- Experience leading large-scale, cross-team infrastructure projects from conception through production.
- 5+ years of experience with AWS, including VPC, EC2, RDS, EKS, and CloudFormation.
- Expert-level experience with Kubernetes, Helm, Linux, and Terraform.
- Strong experience with GitOps, distributed version control, and CI/CD pipelines.
- Proficiency with Prometheus, Grafana, and DataDog.
- Strong Python, Go, and Bash programming or scripting skills for automation.
- Deep understanding of distributed systems, microservices, and reliability patterns.
- Experience with at least one compliance framework, such as SOC 1/2, ISO 27001, or FedRAMP Moderate/High, through an audit cycle.
- Experience with Bazel and CueLang is a plus.
- Ability to work autonomously in ambiguous environments, influence technical decisions, communicate with diverse audiences, and deliver complex projects under tight deadlines.
- Strong customer service orientation, patience, empathy, ownership, and willingness to work across time zones.
Benefits
- Base pay of $131,600 - $230,300, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible distributed-work personas, including flexible, remote, or required-in-office arrangements depending on role and location.
- Regular employee position in the AMS - North America and Canada region.
Categories
DevOpsSite Reliability
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.