4 days ago
Garching bei München, GermanyStaff+
Responsibilities
- Define the production-readiness and handover framework for transitions from Value Delivery to Value Operation.
- Build monitoring, alerting, incident response, and operational capabilities for deployed AI solutions.
- Implement AI production quality practices including drift detection, performance benchmarking, guardrail validation, and retraining triggers.
- Establish standards for production security, data boundaries, compliance, and operational governance.
- Design scalable tooling, automation, partner integration, and self-healing capabilities for multiple customer engagements.
- Capture operational learnings and feed them back into the delivery lifecycle.
- Mentor engineers and set operational standards across global FDE squads, hubs, partners, and customer engagements.
Requirements
- Deep hands-on experience operating LLM-based systems, agentic workflows, and distributed architectures in customer production environments.
- Experience with observability, incident management, production reliability, and cloud environments.
- Experience identifying behavioral drift in agentic applications and managing AI quality in production.
- Experience in regulated or enterprise-grade environments involving compliance, security posture, operational governance, data boundaries, and contractual SLAs.
- Ability to define standards, playbooks, repeatable processes, and scalable operational models.
- Ability to collaborate with delivery squads, engineering and platform teams, customers, external partners, and architects.
- Knowledge of agentic AI practice, AI output quality assurance, context engineering, agentic orchestration, agentic engineering, application security, cloud architecture, and evaluation and benchmarking engineering.
Benefits
- Learning and development opportunities.
- Flexible working models.
- Health and well-being support.
- Equal employment opportunity and accessibility accommodations.
Categories
Site Reliability
About SAP
SAP builds enterprise application software and cloud services for finance, procurement, supply chain, human resources, and analytics, sold through subscriptions, licenses, and support. Its portfolio includes SAP S/4HANA, SAP Business Technology Platform, SAP Ariba, and SAP SuccessFactors. Founded in 1972 and headquartered in Walldorf, Germany, SAP is a public company listed on the NYSE and Frankfurt (ETR) and serves enterprises and public-sector organizations worldwide.