Salesforce Solution Architect, Field Service
NeuraFlash, Part of Accenture2 months ago
Remote, CanadaSenior
Responsibilities
- Facilitate business process reviews and identify customer requirements.
- Translate customer requirements into Salesforce designs using best practices and minimizing custom development.
- Configure Salesforce Field Service Cloud solutions.
- Develop technical requirements and specifications for customers and delivery teams.
- Drive UX best practices throughout solution delivery.
- Manage projects and customer communications.
- Deliver end-user training and documentation.
- Oversee successful completion of assigned projects and lead enterprise-level initiatives.
- Lead vision and strategy discussions with contact center and customer service leadership.
- Partner with the Artificial Intelligence team to create Salesforce solutions.
Requirements
- At least 3 years of hands-on technical consulting and project management experience.
- At least 2 years of Salesforce project delivery experience.
- Ability to document requirements for technical resources and understand solutions using Apex, Visualforce, and Web Services.
- Experience leading Enterprise Service Cloud projects, including ground-up Field Service and Sales Cloud deployments.
- Experience leading multiple Salesforce deployments, including releases, multi-environment management, Salesforce API integrations, and original code development.
- Professional experience owning the end-to-end Software Development Lifecycle and structured code management.
- Deep Salesforce administration knowledge, including Service Cloud and Sales Cloud.
- Expert-level experience designing and creating Service Cloud solutions through declarative configuration.
- Experience with Communities and Wave Analytics preferred.
- One or more current Salesforce certifications required; multiple certifications preferred.
- Ability to manage multiple projects, deliverables, and deadlines.
- Ability to assess and improve business processes using Salesforce.
- Strong customer-facing communication and teamwork skills.
- BS in Computer Science, Engineering, or a similar technical field, or equivalent experience.
Benefits
- Remote or in-person work options, including headquarters and regional hubs.
- Anticipated travel of up to 25%.
- Flexible work culture focused on results rather than fixed hours.
- Collaborative environment with opportunities to provide feedback to leadership.
- Team events and celebrations.
Tech Stack
Categories
Solutions Engineering