over 1 year ago
London, United KingdomStaff+
Responsibilities
- Lead the definition and execution of key strategic engineering initiatives autonomously.
- Build and contribute to backend and frontend systems across ideation, prototyping, design, and implementation.
- Provide engineering leadership with assessments of project progress, risks, and challenges.
- Contribute to technical architecture and scalable system design.
- Drive standards for technical quality, performance, reliability, and operational excellence.
- Hire, mentor, and support the career development of other engineers.
- Partner with Group Engineering Managers and cross-disciplinary teams on technical strategy and product delivery.
Requirements
- Significant demonstrated impact on products or engineering teams.
- Deep knowledge of a high-level programming language such as Ruby, Python, or Perl.
- Experience with distributed systems.
- At least two years of experience as the primary technical leader for a team.
- Experience collaborating with technical leaders, product teams, and designers, with a track record of delivering value to customers or users.
- Experience building SaaS products is preferred.
Benefits
- Competitive salary and equity are offered, with compensation reviews.
- Lunch is provided every weekday, along with snacks and a stocked kitchen.
- Pension scheme with matching contributions up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off, paid maternity leave, and six weeks of paternity leave.
- MacBooks are standard, with alternative equipment available as needed.
- Hybrid work policy requiring employees to be in the office at least two days per week.
Tech Stack
Categories
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.