over 1 year ago
Responsibilities
- Lead the definition and execution of key strategic engineering initiatives autonomously.
- Build and contribute to backend and frontend systems across ideation, prototyping, design, and implementation.
- Provide engineering leadership with assessments of project progress, risks, and challenges.
- Contribute to technical architecture and scalable system design.
- Drive standards for technical quality, performance, reliability, and operational excellence.
- Hire, mentor, and support the career development of other engineers.
- Partner with Group Engineering Managers and cross-disciplinary teams on technical strategy and product delivery.
Requirements
- Significant demonstrated impact on products or engineering teams.
- Deep knowledge of a high-level programming language such as Ruby, Python, or Perl.
- Experience with distributed systems.
- At least two years of experience as the primary technical leader for a team.
- Experience collaborating with technical leaders, product teams, and designers, with a track record of delivering value to customers or users.
- Experience building SaaS products is preferred.
Benefits
- Competitive salary and equity are offered, with compensation reviews.
- Lunch is provided every weekday, along with snacks and a stocked kitchen.
- Pension scheme with matching contributions up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off, paid maternity leave, and six weeks of paternity leave.
- MacBooks are standard, with alternative equipment available as needed.
- Hybrid work policy requiring employees to be in the office at least two days per week.
Tech Stack
Categories
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.