Jira Engineer
Applied Information Sciences24 hours ago
Washington, DC, USASenior
Base Salary
$100k - $150k/yr
Responsibilities
- Configure and maintain Jira workflows, transitions, issue types, schemes, screens, fields, contexts, permissions, and notifications.
- Use ScriptRunner to implement validators, conditions, post-functions, automations, and administrative scripts.
- Manage Jira Service Management request types, portals, Assets schemas, object types, automation rules, and service workflows.
- Create and optimize JQL queries for dashboards, reports, filters, SLA tracking, and operational visibility.
- Administer Jira Data Center and Jira Cloud users, permissions, global settings, performance monitoring, and maintenance routines.
- Support REST API integrations and JSON-based connectivity with enterprise systems.
- Use SQL databases for Data Center troubleshooting, analysis, reporting, and backend system insights.
- Gather business requirements and translate them into scalable Jira solutions across departments.
- Provide user support, documentation, training, and operational guidance for Jira and Jira Service Management.
- Lead code reviews, mentor teammates, communicate technical concepts to non-technical stakeholders, and support client relationships and concerns.
Requirements
- Active Top Secret clearance is required.
- Bachelor’s degree in a relevant field is required.
- Five years of Jira administration experience is required.
- Experience with workflow engineering, custom workflows, ScriptRunner automation, REST APIs, SQL/databases, and Jira Data Center/Cloud operational management is required.
- Expertise in Jira permission and security models, troubleshooting, and process design is required.
Benefits
- Employee ownership with participation in the company’s shared success.
- Access to training, mentorship, and professional growth resources.
- Inclusive and collaborative workplace culture.
- Mission-driven projects supporting clients and communities.
About Applied Information Sciences
Advanced Info Service (AIS) is Thailand’s largest mobile and fixed-broadband operator, selling 5G mobile, AIS Fibre home internet, and digital services (cloud, IoT, payments, and video) to consumers and enterprises. A public company founded in 1990 and headquartered in Bangkok, it reports nationwide 5G coverage across 77 provinces and more than 45 million mobile subscribers. AIS monetizes primarily through subscription plans and value‑added digital services.