2 days ago
Bengaluru, IndiaSenior
Responsibilities
- Troubleshoot and resolve complex customer technical issues involving virtualization, networking, and Linux systems.
- Collaborate with developers to identify defects and improve product serviceability.
- Analyze customer data to improve product reliability and mitigate risks.
- Work with technology partners to resolve issues and improve the ecosystem.
- Mentor and guide junior team members.
- Create and expand internal and external knowledge bases.
- Gather customer feedback and advocate for product enhancements.
- Provide rotational weekday and off-hours support coverage.
Requirements
- 7–12 years of experience in Systems Reliability Engineering or similar roles.
- Strong troubleshooting expertise in virtualization, preferably VMware ESXi, layer 2/3 networking, and Linux systems.
- Experience resolving complex technical issues directly with customers.
- Strong written and verbal communication skills.
- Familiarity with VMware, Citrix, and Microsoft technologies.
- Ability to develop tools and improve knowledge bases.
- A degree in Engineering or Computer Science is preferred.
- Customer-driven mindset focused on high-quality support experiences.
Benefits
- Hybrid work arrangement with at least three onsite days per week in applicable locations.
- No travel required.
- Supportive collaborative environment with knowledge-sharing and growth opportunities.
- Rotational weekday and off-hours support coverage is required.
Tech Stack
Categories
Site Reliability
About Nutanix
Nutanix is a global leader in cloud software, offering organizations a single platform for running apps and data across clouds. With Nutanix, companies can reduce complexity and simplify operations, freeing them to focus on their business outcomes. Building on its legacy as the pioneer of hyperconverged infrastructure, Nutanix is trusted by companies worldwide to power hybrid multicloud environments consistently, simply, and cost-effectively. Learn more at www.nutanix.com or follow us on social media @nutanix.