Salesforce Developer - Service Cloud, Experience Cloud & AI (100% Remote within Poland)
Docplanner1 month ago
Warsaw, PolandMid Level / Senior
Responsibilities
- Design and implement scalable, bulkified, governor-safe Apex solutions using enterprise domain, service, selector, and trigger patterns.
- Develop and customize Service Cloud features including case management, entitlements, milestones, routing, Omni-Channel, and customer-service automation.
- Build and maintain Experience Cloud sites, Digital Engagement channels, bots, AI-powered automations, and customer self-service capabilities.
- Develop secure Apex REST APIs, HTTP callouts, Platform Events, Named Credentials, asynchronous Apex, CDC-driven solutions, and Apex services for LWC, Flows, Experience Cloud, and AI agents.
- Optimize SOQL/SOSL queries, Salesforce data operations, platform performance, and technical debt for high-volume environments.
- Configure Salesforce objects, automations, security controls, reports, dashboards, queues, workflows, and Experience Cloud access.
- Collaborate with architects, product teams, analysts, admins, QA, and DevOps on solution design, CI/CD, code reviews, deployments, UAT, incident troubleshooting, and documentation.
Requirements
- 2–5+ years of Salesforce development experience with a strong focus on Apex.
- Hands-on experience implementing and customizing Salesforce Service Cloud and Experience Cloud portals.
- Experience with Digital Engagement channels such as Chat, Messaging, WhatsApp, SMS, or similar customer communication tools.
- Experience developing or integrating Einstein Bots, Agentforce, AI Assistants, or conversational AI solutions.
- Experience with enterprise Apex patterns, bulkification, asynchronous processing, Apex REST, HTTP callouts, Platform Events, Named Credentials, and asynchronous integrations.
- Strong SOQL performance-tuning skills and understanding of Salesforce data modeling, security, sharing models, CRUD/FLS, Experience Cloud security, and guest-user access.
- Experience with Omni-Channel routing, queues, skills-based routing, customer-service workflows, Lightning Web Components, Git, code reviews, and CI/CD using SFDX or DevOps Center.
- Ability to collaborate effectively with Product Managers, Business Analysts, Admins, QA, and Architects; professional working proficiency in English.
- Salesforce certifications such as Platform Developer I or II, Service Cloud Consultant, or Experience Cloud Consultant are listed as relevant qualifications.
- Preferred experience includes Salesforce Knowledge, Data Cloud, Prompt Builder, Agentforce, Einstein Copilot, generative AI capabilities, and additional Salesforce certifications such as AI Associate, Agentforce Specialist, Administrator, or Advanced Administrator.
Benefits
- 100% remote-friendly work within Poland, with a remote or hybrid option and a Warsaw hub.
- Flexible working hours, with typically only a couple of meetings per week.
- 20 or 26 days of paid time off depending on the contract, plus an additional paid day off for a birthday or work anniversary.
- Private healthcare with Signal Iduna, including subsidized family coverage.
- Co-financed Multisport card and access to iFeel online psychological support and counseling.
- Free English and Spanish classes.
- Salary is described as adequate to experience and skills, with no specific amount stated.