Salesforce Developer - Service Cloud, Experience Cloud & AI (100% Remote within Poland)
Docplanner27 days ago
Warsaw, PolandMid Level / Senior
Responsibilities
- Design and implement scalable, bulkified, governor-safe Apex solutions using enterprise domain, service, selector, and trigger patterns.
- Develop and customize Service Cloud capabilities including case management, entitlements, milestones, routing, Omni-Channel, and customer service automation.
- Build Experience Cloud sites and self-service experiences for customers and partners.
- Implement Digital Engagement channels including Chat, Messaging, WhatsApp, SMS, and Facebook Messenger.
- Build bots and AI-powered customer service automations integrated with Apex, Flows, external systems, and AI agents.
- Develop Apex REST APIs, HTTP callouts, Platform Events, asynchronous Apex, and CDC-driven solutions.
- Create Apex services for Lightning Web Components, Experience Cloud, Flows, and AI agents, and optimize SOQL and SOSL performance.
- Maintain Salesforce security, data models, objects, automations, reports, dashboards, and Experience Cloud access controls.
- Collaborate on architecture and design reviews focused on security, scalability, performance, and maintainability.
- Partner with DevOps on Git workflows, pull requests, SFDX or DevOps Center, packaging, CI/CD, and safe deployments.
- Support UAT, troubleshoot incidents using logs and debug tools, document technical decisions and APIs, and maintain Jira tickets.
- Reduce technical debt, improve platform health, and contribute to long-term Salesforce architecture strategy.
Requirements
- 2–5+ years of Salesforce development experience with a strong Apex focus.
- Hands-on experience implementing and customizing Salesforce Service Cloud.
- Experience developing Experience Cloud customer or partner portals.
- Experience with Digital Engagement capabilities such as Chat, Messaging, WhatsApp, SMS, or similar channels.
- Experience developing or integrating Einstein Bots, Agentforce, AI Assistants, or conversational AI solutions.
- Experience with enterprise Apex patterns, bulkification, asynchronous processing, Apex REST, HTTP callouts, Platform Events, Named Credentials, and asynchronous integrations.
- Strong SOQL performance tuning skills and understanding of Salesforce data modeling and Service Cloud objects.
- Knowledge of Salesforce security, sharing models, CRUD/FLS enforcement, Experience Cloud security, and guest user access.
- Experience supporting Omni-Channel routing, queues, skills-based routing, and customer service workflows.
- Experience developing Lightning Web Components.
- Familiarity with Git workflows, code reviews, and CI/CD using SFDX or DevOps Center.
- Strong communication and collaboration skills with Product Managers, Business Analysts, Admins, QA, and Architects.
- Professional working proficiency in English.
- Salesforce certifications such as Platform Developer I or II, Service Cloud Consultant, or Experience Cloud Consultant are valued.
- Preferred experience includes Salesforce Knowledge, Data Cloud, Prompt Builder, Agentforce, Einstein Copilot, generative AI capabilities, and certifications such as AI Associate, Agentforce Specialist, Administrator, or Advanced Administrator.
Benefits
- 100% remote work within Poland, with a remote or hybrid option and a Warsaw hub.
- Flexible working hours with generally only a couple of meetings per week.
- 20 or 26 days of paid time off depending on the contract, plus an additional paid day off for a birthday or work anniversary.
- Private healthcare through Signal Iduna with family subsidies.
- Subsidized Multisport card for sports facilities across Poland.
- Access to iFeel online psychological support and counseling.
- Free English and Spanish classes.
- Salary is described as adequate to experience and skills, but no specific amount is stated.
Tech Stack
Categories
About Docplanner
Docplanner builds an online healthcare marketplace for patients and a suite of SaaS tools for clinics, including scheduling, patient communications, documentation, and payments. The company operates in 13 countries across Europe and Latin America, monetizing via provider subscriptions and premium listings. Founded in 2012 in Poland and now headquartered in Amsterdam, it also offers Noa.ai, an AI assistant launched in 2024 to reduce administrative work for clinicians.