17 days ago
Base Salary
$108k - $195k/yr
Responsibilities
- Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
- Configure Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.
- Design and maintain Process Automation Designer workflows and customer-facing CSM Playbooks.
- Customize and support Configurable Workspaces for ITSM agents and CSM customer service representatives.
- Manage user roles and group memberships and configure ACLs to secure data.
- Update forms, views, fields, and notification templates based on business requests.
- Create and distribute reports, interactive dashboards, and automated scheduled tracking.
- Perform unit testing in lower environments and participate in peer code reviews before production deployment.
Requirements
- Bachelor’s degree with 8+ years of experience, or master’s degree with 6+ years of experience; additional experience may substitute for the degree.
- Secret clearance required to maintain employment.
- U.S. citizenship required.
- CompTIA Security+ or equivalent IAT-2 certification required.
- Experience with ServiceNow implementations and ServiceNow CSA certification required.
- Strong facilitation, communication, documentation, customer service, stakeholder engagement, and cross-functional collaboration skills.
- Familiarity with DevSecOps principles and practices and Agile methodologies such as Scrum or Kanban.
- Preferred experience with USAF Cloud One or Platform 1.
- Preferred ServiceNow CAD, CIS-ITSM, and CIS-CSM certifications.
Benefits
- Hybrid remote work arrangement with onsite work required as needed; preferred location is near Hanscom AFB in Boston, Massachusetts.
- Supports a mission-critical U.S. Air Force cloud modernization and resiliency program.
- Secret clearance and U.S. citizenship are required for the position.
Categories
About Leidos
Leidos builds and operates technology and engineering solutions for defense, intelligence, civil, and health agencies, including systems integration, cyber, enterprise IT, sensors, and healthcare IT. It primarily sells through government contracts and long-term programs, plus managed services and mission software. Founded in 1969 and headquartered in Reston, Virginia, Leidos is a Fortune 500 public company on the NYSE; customers include U.S. defense and intelligence agencies and civil bodies such as the FAA.