4 hours ago
Remote, United KingdomSenior
Responsibilities
- Deploy, configure, and operationalize agentic AI workflows, assistants, automations, and integrations in customer ServiceNow and enterprise environments.
- Translate customer requirements and business processes into technical architectures, implementation plans, and production-ready AI solutions.
- Build Claude and other LLM applications using prompt and context engineering, RAG, tool use, structured outputs, orchestration, and human-in-the-loop patterns.
- Develop secure integrations, scripts, microservices, automation logic, APIs, data connections, and lightweight user interfaces.
- Create prototypes, demonstrations, pilots, reusable implementation patterns, Agent Packs, prompt libraries, and deployment assets.
- Develop evaluation approaches covering relevance, accuracy, groundedness, task completion, safety, latency, cost, and user experience.
- Implement safeguards for sensitive data, permissions, prompt injection, unsafe tool use, model behavior, and high-impact decisions.
- Troubleshoot and optimize model inputs and outputs, retrieval pipelines, API reliability, permissions, data quality, performance, latency, and cost.
- Work directly with technical and business stakeholders through discovery, implementation, rollout, and continuous improvement.
- Contribute customer-driven feedback, reusable components, documentation, playbooks, reference architectures, and product improvements to NewRocket platforms.
Requirements
- At least 8 years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.
- Hands-on experience with full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.
- Experience building, deploying, or supporting AI/LLM-powered applications, automations, conversational experiences, RAG systems, or agentic workflows.
- Production experience integrating APIs, enterprise applications, data platforms, or workflow systems.
- Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages.
- Experience with AWS, Microsoft Azure, or Google Cloud.
- Knowledge of prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.
- Understanding of responsible AI, hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.
- Experience in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.
- Ability to communicate complex technical concepts to technical and business stakeholders, manage ambiguity, prioritize work, travel approximately 25%, and deliver in fast-moving environments.
- Preferred: hands-on experience with the Anthropic API, Claude models, Anthropic Console, Claude Code, Anthropic training, or Claude-based enterprise solutions.
- Preferred: familiarity with Model Context Protocol, ServiceNow development and configuration, ServiceNow APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, CMDB, ITSM, CSM, HRSD, knowledge management, and enterprise workflow concepts.
- Preferred: experience with vector databases, document ingestion, chunking, retrieval strategies, semantic search, AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization.
- Preferred: familiarity with LangChain, LangGraph, LlamaIndex, Semantic Kernel, Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices.
Benefits
- Remote work arrangement with approximately 25% travel.
- Inclusive and diverse workplace with equal opportunity and affirmative action commitments.
- Disability accommodations are available upon request.
Tech Stack
Categories
Forward Deployed
About NewRocket
NewRocket is the AI-first Elite partner that activates real value on ServiceNow. As a trusted advisor to enterprise leaders, NewRocket combines industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, NewRocket is among the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust to deliver lasing business value.