3 days ago
Responsibilities
- Design and implement task-specific AI services and agents, including data serialization, retrieval, memory, tool integrations, and bounded multi-step reasoning.
- Define expected AI behavior and build and maintain representative evaluation sets and tests.
- Use evaluation results, failure analysis, and production feedback to improve context, data, service logic, tools, and model behavior.
- Integrate tracing, observability, versioning, monitoring, reliability practices, and success metrics into owned services.
- Run repeatable experiments comparing models, data, and implementation approaches.
- Partner with AI Architecture, AI Ops, and Platform teams to deliver secure, reliable, cost-aware, scalable services.
- Move solutions from user problem to prototype to production and learn from workflow outcomes.
Requirements
- 5+ years of software engineering experience delivering production services or products.
- Hands-on experience building AI/LLM-powered applications or agents used by real users or operational teams.
- Experience defining expected AI outcomes, building evaluation sets, tracking regressions, and acting on evaluation results.
- Ability to shape retrieval, context, and serialization so models receive the information required for a task.
- Sound judgment regarding tool use, autonomy, human review, failure handling, privacy, reliability, latency, and cost.
- Product-minded approach focused on solving workflow problems and measuring outcomes.
- Experience with agent runtimes, model APIs, MCP, tracing, or evaluation tools is helpful but not required.
Categories
About Navan
Navan builds an AI-powered travel and expense management platform for businesses, combining online booking, spend controls, automated expense reporting, and corporate cards with 24/7 support. The company sells its T&E software and payments tools to enterprises and high-growth firms, generating revenue from subscriptions, travel transactions, and card interchange. Founded in 2015 and headquartered in Palo Alto, it rebranded from TripActions and serves customers globally.