1 month ago
Gurgaon, IndiaSenior
Responsibilities
- Lead support and operation of Azure cloud infrastructure, platform services, identity, networking, security controls, and operational tooling across customer environments.
- Architect and lead deployment of moderately complex cloud solutions and recommend appropriate cloud and open-source design patterns.
- Own complex incidents, escalations, problem investigations, advanced troubleshooting, service restoration, and durable resolution.
- Plan and execute provisioning, access changes, maintenance, backup and recovery validation, patching coordination, and other operational activities.
- Serve as a senior escalation point during on-call rotations and major incidents.
- Maintain runbooks, SOPs, standards, knowledge articles, and technical documentation.
- Mentor Cloud Engineers, review technical work, and provide guidance on operational best practices.
- Improve monitoring, alerting, logging, tagging, policy, compliance, and cloud cost visibility.
- Own Azure landing-zone governance, Azure Policy, Azure Monitor, Entra ID, and Azure cost and FinOps management for customers.
- Use scripting, automation, infrastructure as code, source control, observability, and CI/CD tooling to improve cloud operations.
- Participate in customer meetings, service reviews, advisory discussions, and pre-sales activities.
- Apply ITSM processes and communicate technical issues, risks, and improvements to customers and business stakeholders.
Requirements
- At least 5 years of customer-facing IT infrastructure, cloud operations, systems administration, or managed services support experience in production environments.
- Strong operational expertise in Azure and the ability to lead complex cloud support and administration activities.
- Experience leading production incidents, escalations, change execution, and problem investigations.
- Experience with Windows and/or Linux server operations, networking, identity and access management, monitoring, governance, and operational documentation.
- Strong working knowledge of PowerShell, Python, Bash, infrastructure as code, automation, CI/CD, or related platform tooling.
- Hands-on expertise with Azure Compute, Networking, Entra ID, Storage, Azure Monitor, and Azure Policy.
- Ability to own complex and high-risk operational work, coordinate across teams, make escalation decisions, and communicate effectively with customers.
- Experience mentoring others, reviewing technical work, promoting standards, and contributing to service improvement.
- Managed services, consulting, or multi-customer enterprise support experience is preferred.
- Advanced cloud, operations, or platform certifications are preferred, especially AZ-104, AZ-305, or AZ-400.
- Ability to travel as required and provide occasional support outside normal working hours.
Benefits
- Comprehensive India health insurance for employees, with options to extend coverage to dependents.
- Paid time off, company holidays, and additional leave benefits according to policy.
- Flexible work arrangements supporting work-life balance.
- Learning and development opportunities, including sponsored certifications and credentials.
- Employee wellness initiatives focused on physical and mental well-being.
- Retirement and statutory benefits in accordance with India regulations.
- Inclusive, collaborative, people-first culture with internal diversity and development groups.
About AHEAD
AHEAD is an IT services and consulting firm that designs, builds, and operates digital platforms for large enterprises across cloud infrastructure, automation, data and analytics, security, and DevOps. It generates revenue through consulting, systems integration, and managed services, including cloud management and operations. Founded in 2007 and headquartered in Chicago, it is privately held and owned by Centerbridge Partners.