Responsibilities
- Support the administration, monitoring, and reliability of production database systems.
- Ensure MySQL databases are configured, maintained, backed up, and monitored appropriately.
- Identify, investigate, and help tune problematic queries.
- Participate in database performance analysis, capacity planning, and operational readiness reviews.
- Support database-related incident response, including investigation, remediation, and follow-up actions.
- Collaborate with engineering teams to improve database usage patterns and query performance.
- Contribute to infrastructure-as-code workflows and automation for database operations.
- Maintain documentation, runbooks, operational procedures, and knowledge-sharing materials.
- Work with security and compliance teams to support customer and regulatory requirements.
- Support public safety deployments in a secure and reliable manner.
Requirements
- At least 4 years of professional experience administering MySQL or similar relational databases in production environments.
- Experience supporting cloud-hosted database systems, preferably AWS RDS, Aurora, or Azure database services.
- Familiarity with database monitoring, alerting, backup, recovery, replication, and performance tuning.
- Experience troubleshooting database issues in production environments.
- Comfort working with infrastructure-as-code tools and automated operational workflows.
- A working understanding of cloud infrastructure, networking, security, and access controls.
- Ability to collaborate with software engineers to improve query performance and database design.
- Strong written and verbal communication skills.
- A high degree of ownership, attention to detail, and operational discipline.
- Eligibility and willingness to complete UK police vetting requirements for customer-facing public safety work.
About Mark43
Mark43 brings modern technology to enhance public safety, making state, local and federal agencies faster, smarter, and their communities safer. Our integrated Records Management System, Computer-Aided Dispatch, and Data Analytics form the backbone of a unified, real-time public safety operating platform to streamline workflows, improve response times, and foster collaboration. Trusted by over 290 agencies, Mark43 increases effectiveness and efficiency amid rising demands and limited resources. By supporting first responders with innovative tools, AI technology, and a strong cybersecurity foundation, Mark43 equips public safety agencies to address the challenges of today and tomorrow. Visit www.mark43.com for more information or to request a demo.