8 days ago
St. Louis, MO, USASenior / Staff+
Responsibilities
- Design, build, deploy, and version Amazon Connect Contact Flows.
- Configure and maintain Amazon Connect resources such as queues and routing profiles.
- Develop and integrate Lex bots where applicable.
- Validate IVR behavior during failure scenarios.
- Implement safe fallback paths and customer-friendly error handling.
- Develop and maintain AWS Lambda functions supporting IVR workflows.
- Build and maintain API endpoints consumed by IVR flows.
- Implement robust error handling and retry strategies.
- Design and utilize DynamoDB access patterns for IVR use cases.
- Deploy application artifacts using standardized CI/CD pipelines.
- Collaborate with QA and stakeholders to ensure quality standards.
Requirements
- 8+ years of experience in software development.
- Hands-on experience with Amazon Connect, including contact flows and resource management.
- Strong AWS serverless development experience with AWS Lambda (Node.js or Python).
- Experience building telephony/IVR experiences with failure-safe behavior.
- Familiarity with secure secrets and configuration management.
- Experience delivering via CI/CD pipelines using standardized deployment patterns.