Senior Reliability Engineer - Veza
ServiceNow1 day ago
Base Salary
$115k - $195k/yr
Responsibilities
- Lead enterprise-wide reliability and infrastructure projects across multiple teams from conception through production.
- Architect and deploy scalable solutions for cloud, on-premises, and SaaS customers.
- Drive SRE best practices, technical innovation, automation, and operational efficiency.
- Respond to critical incidents, lead root cause analysis, and implement long-term resolutions.
- Participate in on-call rotations and ensure incident handoff and documentation.
- Lead compliance-focused infrastructure initiatives and implement controls across cloud environments.
- Partner with Engineering, Product, Customer Success, and Security teams to align reliability and compliance goals.
- Provide tier 2/3 technical support, onboarding, troubleshooting, and architecture guidance to enterprise customers.
- Create customer-facing documentation, troubleshooting guides, and runbooks.
- Mentor SRE and engineering team members and promote reliability and continuous improvement.
Requirements
- US citizenship is required because the role requires or may require federal security clearance.
- Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
- At least 7 years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering.
- Experience leading large-scale, cross-team infrastructure projects and working autonomously in ambiguous environments.
- Experience with SOC 1/2, ISO 27001, and FedRAMP Moderate/High compliance frameworks, including automated control implementation and audit evidence collection.
- At least 5 years of experience with AWS and cloud automation, including VPC, EC2, RDS, EKS, and CloudFormation.
- Expert-level experience with Kubernetes, Helm, Linux, and Terraform.
- Experience with GitOps, distributed version control, CI/CD pipelines, Prometheus, Grafana, and DataDog.
- Strong Python, Go, and Bash programming or scripting skills for automation and code analysis.
- Deep understanding of distributed systems, microservices, and reliability patterns.
- Experience with compliance-as-code and automated compliance scanning or remediation.
- Bazel and CueLang experience is a plus.
- Strong communication, technical leadership, customer service, ownership, and cross-functional collaboration skills.
Benefits
- Base pay of $114,700 - $195,000, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible work persona within ServiceNow’s distributed work model.
- Regular employee position.
Categories
DevOpsSite Reliability
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.