Software Developer Customer Data Platforms
Fidelity Investments Canada ULC2 days ago
Toronto, CanadaMid Level
Responsibilities
- Configure and maintain Adobe Experience Platform schemas, datasets, identities, ingestion workflows, profile stitching, segmentation, governance policies, and consent controls.
- Build Adobe Journey Optimizer journeys, triggers, decision logic, conditions, message templates, personalization, integrations, and real-time activations.
- Develop integrations between Adobe platforms and CRM, web and app analytics, data lakes, and campaign platforms using Adobe APIs and SDKs.
- Lead MarTech support activities, incident response, root cause analysis, defect management, enhancements, and technical request resolution.
- Monitor platform health, performance, SLAs, uptime requirements, and operational KPIs.
- Create data flow diagrams, schema dictionaries, journey logic documentation, integration specifications, and governance documentation.
- Perform unit, integration, end-to-end, and user acceptance testing while troubleshooting ingestion, segmentation, journey performance, and identity stitching issues.
- Support production releases, continuous platform optimization, and collaboration with Marketing, CRM, Data Engineering, Digital, IT, vendors, and business teams.
Requirements
- University degree, preferably in Computer Science, Engineering, or Math, or equivalent work experience.
- At least 3 years of experience working with the Adobe Experience Cloud stack.
- Hands-on experience with Adobe Experience Platform and Real-Time CDP.
- Strong understanding of XDM schemas, profile stitching, datasets, identity graphs, customer data pipelines, consent management, segmentation, and event-based activation.
- Practical experience configuring Adobe Journey Optimizer journeys, events, conditions, templates, and personalization.
- Ability to read and write JSON, design data models, and configure ingestion through APIs or SDKs.
- Experience in MarTech engineering, marketing operations, or customer data orchestration.
- Familiarity with Adobe Tags/Launch, AEM, or Adobe Analytics is preferred.
- Strong problem-solving, analytical, communication, documentation, and cross-functional collaboration skills.
- Experience working in Scrum or Kanban teams.
Benefits
- 100% remote working model with the stated work location changing from Toronto to Mississauga approximately in late 2026.
- Base salary and target bonus are described as total annual cash compensation of $101,000-$118,000, subject to experience and qualifications.
- RRSP contribution after six months of employment with no employee matching required.
- Comprehensive health benefits beginning on the first day, including employer-paid premiums and up to $6,000 annually for mental health services and therapy.
- Parental leave top-up to 100% of salary for 25 weeks.
- Up to $650 for home office equipment.
- Generous time off policy, including two paid volunteer days annually.
- Professional development opportunities, more than 11,000 training and development courses, tuition reimbursement, and rewards for completing a required designation.
- Diversity and inclusion programs, employee resource groups, and accommodation support during the application process.
Categories
Data Engineering
About Fidelity Investments Canada ULC
Fidelity Investments Canada ULC offers mutual funds and managed investment solutions for individual investors, advisors, and institutions, and provides trade execution, clearing, custody, and back-office services through Fidelity Clearing Canada. It earns fees from asset management and securities servicing. Founded in 1987 and headquartered in Toronto, it is part of the Fidelity Investments group, a global financial services company.