16 hours ago
Munich, GermanyEntry Level
Responsibilities
- Investigate and reproduce production issues across the product, data layer, integrations, and workflows.
- Analyze logs, databases, customer examples, and the codebase to identify root causes and implement fixes where possible.
- Communicate clearly with customers throughout the resolution process.
- Design and deploy AI agents to automate customer interactions and accelerate issue resolution.
- Operate and manage AI agent teams that assist investigations and escalate issues requiring core engineering input.
- Write technical escalation notes with reproduction steps and supporting data.
- Document recurring issues, build internal playbooks, and propose product or process improvements.
- Collaborate closely in person with engineering and product teams to shape support operations.
Requirements
- At least 1 year of full-stack software engineering experience delivering production code.
- Hands-on experience with React, TypeScript, Python, and PostgreSQL.
- Ability to debug independently across logs, databases, APIs, and unfamiliar codebases.
- Comfort with customer-facing technical work and ownership of resolution from investigation through fix.
- German proficiency at B2 level or above and strong English for international collaboration.
- Based in Munich or willing to relocate for on-site collaboration.
- Experience designing or deploying AI agents for support automation is a plus.
Benefits
- On-site work in Munich, Bavaria, Germany.
- Relocation is welcome.
- Visa sponsorship is not available.