Senior Forward Deployed Engineer – Key Accounts (AI Solutions)
Aircall.io, Inc.4 hours ago
Base Salary
$175k - $230k/yr
Responsibilities
- Own sustained technical relationships with a portfolio of strategic global accounts.
- Partner with Key Account Managers on account plans, expansion pipelines, and use-case roadmaps.
- Discover, prioritize, design, deploy, and expand agentic AI workflows across customer organizations.
- Build and troubleshoot integrations using APIs, webhooks, scripting, low-code orchestration, and CRM automation tools.
- Configure AI Agent intents, prompts, actions, guardrails, and performance metrics.
- Lead complex cross-functional deployments by defining timelines, aligning stakeholders, and ensuring delivery within scope.
- Collaborate with Engineering and Product to validate feasibility, resolve blockers, and feed customer insights into the roadmap.
- Create reusable templates, playbooks, models, and reference architectures for account expansion.
- Mentor FDEs, run internal workshops, document best practices, and enable system integrators and channel partners.
- Support expansion strategy, pipeline, MRR, forecast accuracy, product education, and customer outcome tracking.
Requirements
- At least 6 years of experience in technical consulting, solutions engineering, forward-deployed engineering, or integration-focused professional services.
- Experience owning strategic or enterprise accounts and serving as a trusted technical authority for senior VP and CxO stakeholders.
- Experience running account-based motions with sales or account management teams.
- Strong command of APIs, webhooks, JSON, REST, GraphQL, and data structures, with MCP Server experience as a plus.
- Proficiency in JavaScript and/or Python for building, customizing, and debugging integrations.
- Hands-on experience with Zapier, Make, n8n, Workato, HubSpot, and Salesforce automation.
- Practical understanding of AI workflow configuration, prompt engineering, evaluation, and monitoring.
- Ability to lead complex cross-functional programs with Engineering, Product, and Customer Success.
- Strong communication and stakeholder management skills across technical and business audiences.
- Experience with telephony, voice, or contact center systems such as SIP and WebRTC is a plus.
- Familiarity with Looker, BigQuery, or Snowflake is a plus.
Benefits
- Competitive salary package and benefits.
- Work-life balance and a people-focused culture.
- Fast-learning, entrepreneurial environment with a strong team spirit.
- Multicultural workplace with more than 45 nationalities.
Tech Stack
Categories
Forward Deployed