3 days ago
Remote, Costa RicaSenior
Responsibilities
- Implement and maintain SLOs, SLIs, and error budgets for owned services.
- Build and maintain metrics, logs, traces, alerting, and other observability capabilities tied to user impact.
- Lead capacity planning, load testing, and resilience testing for critical public-facing services.
- Automate manual processes and operational toil, including custom tooling and workflow improvements.
- Manage platform reliability through Terraform and Kubernetes configuration on AWS.
- Participate in on-call rotations, incident management, troubleshooting, and blameless postmortems.
- Mentor and guide engineers while promoting operational excellence and knowledge sharing.
Requirements
- Currently reside in Costa Rica and work remotely from within the country.
- Extensive hands-on experience as a Site Reliability Engineer managing production systems, including SLOs, error budgets, and incident response.
- Working proficiency with Kubernetes and Terraform in AWS environments.
- Deep experience with observability platforms such as Datadog and designing actionable alert systems.
- Strong scripting and programming skills in languages such as Python or Go.
- Fluent English and strong communication, initiative, and technical presentation skills.
- Ability to participate actively with camera on and communicate technical solutions without relying on AI-generated scripts.
Benefits
- 100% remote role within Costa Rica.
- Opportunity to work closely with a major global healthcare and life sciences client.
- Mentoring, knowledge sharing, continuous learning, and an open, tech-centric culture.
- Experience with agentic AI tools such as Claude Code and MCP-based integrations is a plus.
Tech Stack
Categories
Site Reliability
About Monks
Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. It delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI to help the world’s trailblazing companies outmaneuver and outpace their competition.