15 days ago
Base Salary
$91k - $252k/yr
Responsibilities
- Design, implement, and operate large-scale Software Defined Storage architectures across private and public cloud regions.
- Deploy and support enterprise storage platforms including Pure Storage, HPE, NetApp, Ceph, and Longhorn.
- Build self-service storage workflows for Kubernetes CSI and OpenStack consumers across virtual machine and bare-metal environments.
- Develop Infrastructure-as-Code and automation using Ansible, Terraform, Helm, Git, Python, and Bash.
- Implement infrastructure CI/CD pipelines for updates, patching, upgrades, testing, and rollback.
- Build observability, alerting, and auto-remediation using GitOps, Prometheus, Loki, and Grafana.
- Architect and maintain high availability, disaster recovery, and scale-out infrastructure.
- Create and review high-level and low-level storage infrastructure design documents.
- Troubleshoot storage, Kubernetes, hypervisors, networking, and Linux systems.
- Participate in on-call rotations, incident response, root cause analysis, change management, documentation, and operational improvements.
- Mentor junior engineers and collaborate with platform, SRE, development, operations, security, and product teams.
Requirements
- At least 6 years of experience managing enterprise storage and Kubernetes platforms on Linux.
- Hands-on experience with Software Defined Storage solutions such as Ceph and Longhorn, including storage migrations from legacy systems.
- Experience with block, file, and object storage; Fibre Channel; IP-based protocols; NVMe-oF; and iSCSI fabrics.
- Expert knowledge of Kubernetes and Linux systems, including Ubuntu and RHEL/CentOS.
- Proficiency with Infrastructure-as-Code using Ansible and Terraform.
- Strong Python and Bash scripting skills; Golang is a plus.
- Experience with enterprise DNS, Kubernetes integrations, 24x7 mission-critical production environments, KVM hypervisors, Suse Harvester, and OpenStack.
- Proficiency with Git, CI/CD pipelines, and automated testing frameworks.
- Ability to write technical documentation and contribute to community wikis or knowledge bases.
- Bachelor’s degree in computer science or equivalent professional experience.
- Preferred qualifications include OpenStack Cinder multi-backend administration, Rubrik, CIS/NIST security knowledge, infrastructure lifecycle management, ITIL certifications, and experience in telco, edge cloud, or large enterprise environments.
- Preferred certifications include CKA, CKS, or Red Hat EX125; a master’s degree and relevant industry certifications are also considered.
Benefits
- Health, dental, and vision coverage begins on the first day of employment, with Five9 covering 100% of the employee portion and contributing toward dependent costs.
- Short- and long-term disability, basic life insurance, and a 401(k) plan with employer matching are provided.
- Employees and covered dependents receive access to a mental health support platform offering therapy, coaching, and mindfulness resources.
- Generous employee stock purchase plan.
- Paid time off, company-paid holidays, paid volunteer hours, and 12 weeks of paid parental leave.
- The role is hybrid and requires working in the San Ramon office three days per week on Tuesday, Wednesday, and Thursday.
- The position may include an annual performance bonus, stock, and other applicable incentive compensation, subject to plan terms.
Categories
DevOpsSite Reliability
About Five9
Five9 builds cloud contact center software (CCaaS) for enterprises to manage voice and digital customer interactions, powered by AI for routing, automation, and analytics. It sells its platform as SaaS with modules for IVR, outbound dialers, agent desktop, workforce engagement, and CRM integrations such as Salesforce and ServiceNow. The company is headquartered in San Ramon, CA, serves 2,500+ customers globally, and is a public company listed on Nasdaq (also BMV).