2 months ago
Bengaluru, IndiaStaff+
Responsibilities
- Design scalable Salesforce architectures aligned with business goals, user experience needs, and IT business support requirements.
- Translate stakeholder requirements into solution designs for Experience Cloud sites, Service Cloud consoles, and Lightning applications.
- Define secure and performant integration patterns between Salesforce and enterprise systems.
- Oversee Salesforce configuration, customization, objects, flows, validation rules, automation, data migration, and release management.
- Guide Apex classes, triggers, and Lightning component development for complex business logic.
- Optimize Experience Cloud personalization, site structure, accessibility, and user journeys.
- Configure Service Cloud case management, knowledge management, routing, service levels, workflows, and omni-channel features.
- Establish governance, conduct impact assessments and solution reviews, and monitor system usage and performance.
- Develop solution blueprints, integration specifications, configuration guides, and other technical documentation.
- Mentor implementation teams and promote consistent Salesforce architecture, development, and configuration standards.
- Evaluate Salesforce features and AppExchange solutions and recommend adoption strategies.
- Collaborate with IT support, user experience specialists, business partners, and cross-functional teams to maintain stable and effective Salesforce environments.
Requirements
- Extensive hands-on experience designing and implementing Salesforce Experience Cloud, including secure access models, site structure, and personalized experiences.
- Strong Salesforce integration experience involving middleware orchestration, error handling, and reliable enterprise data exchange.
- Deep Salesforce development and customization capability using Apex, Lightning components, and declarative tools.
- Proven Service Cloud configuration experience covering case routing, service levels, workflows, and knowledge management.
- Advanced Lightning configuration expertise for dynamic pages, Lightning apps, and utility components.
- Expertise in Salesforce object modeling, security models, automation rules, and page layouts.
- Practical knowledge of user experience concepts including usability, accessibility, and interaction flows.
- IT business support experience including incident resolution, root cause analysis, and stakeholder communication.
- 10–14 years of professional experience in enterprise solutions, with significant focus on Salesforce architecture and complex implementations.
- Ability to work effectively in a hybrid environment and collaborate with cross-functional teams and business partners.
- Commitment to continuous learning of Salesforce platform updates, architecture patterns, and integration practices.
Benefits
- Hybrid work mode across Cognizant locations.
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.