7 days ago
Bengaluru, IndiaStaff+
Responsibilities
- Design scalable Salesforce architectures aligned with business goals, user experience needs, and IT business support requirements.
- Translate stakeholder requirements into solution designs for Experience Cloud sites, Service Cloud consoles, and Lightning applications.
- Define secure and performant integration patterns between Salesforce and enterprise systems.
- Oversee Salesforce configuration, customization, objects, flows, validation rules, automation, data migration, and release management.
- Guide Apex classes, triggers, and Lightning component development for complex business logic.
- Optimize Experience Cloud personalization, site structure, accessibility, and user journeys.
- Configure Service Cloud case management, knowledge management, routing, service levels, workflows, and omni-channel features.
- Establish governance, conduct impact assessments and solution reviews, and monitor system usage and performance.
- Develop solution blueprints, integration specifications, configuration guides, and other technical documentation.
- Mentor implementation teams and promote consistent Salesforce architecture, development, and configuration standards.
- Evaluate Salesforce features and AppExchange solutions and recommend adoption strategies.
- Collaborate with IT support, user experience specialists, business partners, and cross-functional teams to maintain stable and effective Salesforce environments.
Requirements
- Extensive hands-on experience designing and implementing Salesforce Experience Cloud, including secure access models, site structure, and personalized experiences.
- Strong Salesforce integration experience involving middleware orchestration, error handling, and reliable enterprise data exchange.
- Deep Salesforce development and customization capability using Apex, Lightning components, and declarative tools.
- Proven Service Cloud configuration experience covering case routing, service levels, workflows, and knowledge management.
- Advanced Lightning configuration expertise for dynamic pages, Lightning apps, and utility components.
- Expertise in Salesforce object modeling, security models, automation rules, and page layouts.
- Practical knowledge of user experience concepts including usability, accessibility, and interaction flows.
- IT business support experience including incident resolution, root cause analysis, and stakeholder communication.
- 10–14 years of professional experience in enterprise solutions, with significant focus on Salesforce architecture and complex implementations.
- Ability to work effectively in a hybrid environment and collaborate with cross-functional teams and business partners.
- Commitment to continuous learning of Salesforce platform updates, architecture patterns, and integration practices.
Benefits
- Hybrid work mode across Cognizant locations.
Categories
Solutions Engineering
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value. We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes. From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world. See how at cognizant.ai | Follow us @cognizant