3 days ago
Bengaluru, IndiaMid Level / Senior
H1B Sponsor
Responsibilities
- Provide second line phone/email consultation to independently debug complex security/network problems.
- Interface with Engineering and assist the customer with testing or troubleshooting.
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams.
- Create entries in our technical support online database to accurately document any incident resolution.
- Understand the product direction and customer use-cases and provide input on product & code changes.
Requirements
- Minimum 6-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products.
- Experience with operating systems such as Linux, Unix, and Free BSD.
- Experience troubleshooting network issues and familiarity with necessary tools (Ping, Traceroute, MTR etc).
- Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc.
- Familiarity with Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS), authentication systems (LDAP, MS AD), VPN technologies (IPSec), and scripting (SHELL, Python, Perl).
Benefits
- Various health plans.
- Time off plans for vacation and sick time.
- Parental leave options.
- Retirement options.
- Education reimbursement.
- In-office perks, and more!