20 hours ago
Hyderābād, IndiaMid Level
Responsibilities
- Configure and support packaged or SaaS applications to align features with business requirements.
- Manage software releases and maintain application compatibility, stability, and performance.
- Collaborate with cross-functional teams to gather requirements and implement application enhancements.
- Monitor system performance, troubleshoot technical issues, and resolve application configuration problems.
- Document configuration changes and maintain detailed records of system modifications.
- Participate in team discussions, provide solutions to work-related problems, and guide junior team members.
Requirements
- At least 3 years of experience in Contact Center Technology Implementation.
- Proficiency in Contact Center Technology Implementation.
- Experience integrating packaged or cloud-based applications using APIs and low-code platforms.
- Understanding of software release management and version control processes.
- Ability to troubleshoot application configuration and performance issues.
- Familiarity with tools for monitoring system stability and performance metrics.
- 15 years of full-time education is required.
Benefits
- The position is based at the HDC3B - SEZ location.
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.