ServiceNow Architect/SME
Chenega Corporation2 years ago
Springfield, VA, USAStaff+
Responsibilities
- Lead hands-on ServiceNow development using client scripts, business rules, UI actions, UI policies, data policies, workflow automation, Flow Designer, Integration Hub spokes, Script Includes, catalog items, Service Portal widgets, UI pages, and event/alert rules.
- Design and implement integrations between ServiceNow and external enterprise systems, monitoring tools, and operational platforms.
- Support predictive operations, automated incident and case response, intelligent service management, analytics, and operational dashboards.
- Integrate machine learning services, analytics platforms, and intelligent decision engines into ServiceNow workflows.
- Lead and mentor developers, collaborate with architects and engineering teams, and serve as the senior escalation point for complex technical issues.
- Translate business and operational requirements into scalable technical solutions and provide technical estimates and solution designs.
- Ensure development complies with enterprise architecture, cybersecurity, and platform governance requirements.
- Participate in sprint planning, backlog refinement, stand-ups, sprint reviews, retrospectives, and other Agile ceremonies.
Requirements
- High school diploma or GED equivalent and relevant experience.
- At least 8 years of ServiceNow platform development experience.
- At least 3 years of ITSM development experience.
- Experience with Agile development practices.
- ServiceNow CSA certification.
- Active Top Secret clearance with the ability to obtain SCI and CI poly eligibility.
- Successful completion of background and drug screening.
- Preferred Certified Technical Architect certification.
- Preferred bachelor's or master's degree in computer science, information technology, engineering, or a related field.
- Preferred experience supporting federal or defense enterprise IT modernization and large-scale enterprise IT environments.
- Preferred experience with REST APIs, microservices, enterprise integration technologies, and automation frameworks.
- Strong communication, collaboration, problem-solving, organization, and stakeholder-management skills.
- Proficiency with Microsoft Office applications and ability to provide technical assistance, train end users, and work in a home-office setting.
Benefits
- Professional development plans, on-the-job learning, and formal development programs.
- Well-being programs and a positive, supportive culture with flexibility for healthy and centered work.
- Opportunities to contribute through education, giving, skill-based volunteerism, and leadership.
- Position based in Springfield, Virginia; the posting also references experience working in a home-office setting.
Tech Stack
SOAP
Categories
About Chenega Corporation
Chenega Corporation is an Alaska Native village corporation that provides government services contracting, including IT, cybersecurity, healthcare, and security services, primarily for U.S. defense, intelligence, and federal civilian agencies. Through specialized subsidiaries such as Chenega MIOS, it delivers program staffing, managed services, and mission support across the U.S. and abroad. Founded in 1974 and headquartered in Anchorage, Alaska, it is privately held under Alaska Native Claims Settlement Act ownership.