3 months ago
Korea, South (city not specified)Senior
Responsibilities
- Design, build, and ship highly performant, reliable, scalable AI agents for production use.
- Own the Agent Development Life Cycle from initial pilot through deployment, tuning, and continuous iteration.
- Partner directly with enterprise and startup customers to understand business challenges and build tailored AI-agent solutions.
- Develop reusable agent frameworks and integrate capabilities such as voice models, self-service features, and generative agent architectures.
- Identify unmet customer needs, prototype platform tools, and collaborate with research, product, and platform teams to evolve Sierra’s core product.
Requirements
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving skills in fast-changing and ambiguous environments, with a builder and tinkerer mindset.
- Comfort working directly with customers to understand needs and solve real-world problems.
- Strong English and Korean communication skills across technical and non-technical audiences.
- Preferred: experience building or deploying AI/LLM systems in production.
- Preferred: founder or founding-engineer experience and familiarity with evaluation frameworks, agent tooling, RAG pipelines, or prompt engineering.
- Preferred: prior experience with React, TypeScript, and/or Go, or customer-facing technical project leadership.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, vision, life insurance, disability, retirement, parental leave, and fertility and family-building benefits for eligible full-time employees, with retirement plans varying by country.
- Lunch, snacks, coffee, a discretionary benefit stipend, and free alphorn lessons.
- Eligible full-time employees may participate in equity plans subject to applicable policies.
- Primarily in-person work at the San Francisco headquarters, with offices across North America, Europe, and Asia; benefits may vary by region.
Tech Stack
Categories
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.