6 days ago
Pune, IndiaSenior
Responsibilities
- Partner with business teams to gather requirements, map processes, document user stories, and align stakeholders.
- Architect scalable Salesforce Service Cloud and Field Service solutions for customer support, field operations, and service lifecycle management.
- Design and implement automation using Flows, Apex, validation rules, approval processes, and custom logic.
- Lead solution design across integrations, data models, security, reporting, governance, and deployment readiness.
- Provide subject-matter expertise for Service Cloud case management, routing, entitlements, milestones, knowledge, service console, and support workflows.
- Provide subject-matter expertise for Field Service work orders, scheduling, dispatch, service appointments, technician mobility, territories, assets, and operational reporting.
- Support end-to-end delivery through technical design, development, testing, UAT, release coordination, change requests, and production support.
- Lead cross-functional discussions with business, sales operations, QA, IT, release management, and production support teams.
Requirements
- Strong Salesforce platform expertise spanning business systems analysis, technical architecture, Service Cloud, Field Service, development, configuration, integration, automation, deployment, and production support.
- Experience designing scalable Salesforce solutions and translating business requirements into secure, maintainable capabilities.
- Experience with Apex, Lightning Web Components, Flows, validation rules, triggers, SOQL, REST/SOAP APIs, asynchronous processing, and custom automation.
- Experience with Service Cloud capabilities including case management, omnichannel routing, entitlement management, milestones, knowledge, email-to-case, web-to-case, and service console.
- Experience with Field Service capabilities including work orders, service appointments, scheduling, dispatch, mobile workforce enablement, assets, territories, and technician productivity.
- Experience with data modeling, security models, integration patterns, governance, technical documentation, and enterprise architecture standards.
- Experience supporting requirements clarification, technical design, development, unit testing, UAT, release coordination, and post-production support.
- Strong stakeholder engagement, workshop facilitation, written and verbal communication, and cross-functional collaboration skills.
- Salesforce certifications such as Salesforce Administrator, Platform Developer, Service Cloud Consultant, Field Service Consultant, Platform App Builder, or Application/System Architect are preferred.
Benefits
- Full-time roles include medical, dental, and vision insurance, a 401(k) with company match, and paid time off.
- Riveron describes a flexible, inclusive, collaborative environment with mentorship, progressive benefits, and opportunities for impactful client work.
- Contract roles are not eligible for benefits.
Categories
Solutions Engineering
