12 days ago
Pune, IndiaSenior
Responsibilities
- Analyze business processes, gather requirements, document user stories, and align stakeholders on Salesforce solutions.
- Architect scalable Service Cloud and Field Service solutions for case resolution, field workforce productivity, customer support visibility, and service lifecycle management.
- Design and implement Salesforce automation using Flows, Apex, validation rules, approval processes, triggers, and custom logic.
- Lead solution design across integrations, data models, security, reporting, deployment readiness, and enterprise architecture standards.
- Provide subject-matter expertise for Service Cloud capabilities including case management, omnichannel routing, entitlements, milestones, knowledge, service console, SLA tracking, and support workflows.
- Provide subject-matter expertise for Field Service capabilities including work orders, service appointments, scheduling, dispatch, mobile technician experience, territories, assets, and operational reporting.
- Support end-to-end delivery through technical design, development, unit testing, UAT support, release coordination, change requests, and post-production support.
- Facilitate cross-functional collaboration among business, sales operations, support, QA, IT, release management, and production support teams.
Requirements
- Strong Salesforce platform expertise spanning business systems analysis, functional solution architecture, technical architecture, Service Cloud, Field Service, and Salesforce development.
- Experience with Salesforce development using Apex, Lightning Web Components, Flows, validation rules, triggers, SOQL, REST/SOAP APIs, asynchronous processing, and custom automation.
- Experience designing Salesforce integrations, data models, security models, governance practices, deployment processes, and production support capabilities.
- Knowledge of Service Cloud features including case management, Omni-Channel, entitlements, milestones, knowledge, Service Console, Email-to-Case, and support automation.
- Knowledge of Field Service features including work orders, service appointments, scheduling, dispatch, mobile workforce enablement, service territories, assets, and preventive maintenance.
- Experience facilitating workshops, documenting functional and technical requirements, preparing solution documentation, and communicating with leadership and global stakeholders.
- Ability to balance business priorities with scalability, maintainability, security, and long-term supportability.
- Salesforce Administrator, Platform Developer, Service Cloud Consultant, Field Service Consultant, Platform App Builder, or Application/System Architect credentials are good to have.
Benefits
- Full-time roles are eligible for medical, dental, and vision insurance, a 401(k) with company match, and paid time off.
- The company describes a flexible, inclusive environment with mentorship, progressive benefits, and opportunities for impactful client work.
- Contract roles are not eligible for benefits.
Categories
Solutions Engineering
About Riveron
Riveron is a Dallas-based consulting firm that advises CFOs, private equity firms, and corporate finance teams on transactions, complex accounting, performance improvement, and restructuring. It sells project-based and retained advisory services, and also implements finance technologies such as OneStream for consolidation and reporting. The firm is privately held and backed by Kohlberg & Company (2023 investment), with multiple offices and clients spanning multinationals and high-growth private companies.