7 hours ago
New York, NY, USAMid Level
Base Salary
$120k - $140k/yr
Responsibilities
- Triage, debug, and resolve technical issues for existing clients through verified production fixes.
- Implement client-specific configurations, workflow changes, and bug fixes in the TypeScript/Node.js and React codebase.
- Investigate issues using logs, monitoring, database queries, test environments, and EHR/data integrations.
- Serve as the technical point of contact for client issues, communicate root causes and status, and escalate issues to core engineering when needed.
- Identify recurring client problems and build product improvements, internal tools, scripts, and automations.
- Create and maintain runbooks, troubleshooting guides, and internal documentation.
- Handle client and patient data according to HIPAA and Thesis security practices.
Requirements
- At least 2 years of professional experience as a software engineer, support engineer, or solutions engineer working on production B2B SaaS.
- Working experience with TypeScript or JavaScript, Node.js, and React, with the ability to read and modify an existing codebase.
- Strong troubleshooting skills across web applications, APIs, and cloud infrastructure, plus solid SQL skills; Postgres is preferred.
- Experience with RESTful or RPC-based APIs, AWS or similar cloud platforms, logging and monitoring tools, and ticketing systems.
- Direct customer-facing experience, including managing escalations and owning issues through resolution.
- Familiarity with LLM-based products and interest in using AI tools for debugging and issue resolution.
- Healthcare or sensitive-data experience in regulated environments such as HIPAA or PHI is preferred.
- Strong written and verbal communication skills for explaining technical causes and fixes to technical and non-technical stakeholders.
- Must be based in New York and available to work in-office approximately three days per week.
Benefits
- Target compensation is $120,000–$140,000 plus bonus and equity.
- Generous benefits package.
- New York-based hybrid arrangement with approximately three days per week in the office.
Categories
Solutions Engineering
About Thesis
Thesis sells personalized nootropic supplement stacks for consumers seeking improved focus, energy, memory, and mood. It operates a direct-to-consumer subscription model that uses online assessments and iterative testing to tailor formulas. Founded in 2017 and headquartered in New York, the company raised a Series A in 2023.