Application Support Engineering Associate
Depository Trust & Clearing Corporation (DTCC)6 days ago
Dallas, TX, USAMid Level
Responsibilities
- Support and maintain resiliency applications and services across AWS Cloud and on-premises platforms.
- Analyze application and service failures, identify root causes and recurring issues, and implement sustainable remediation.
- Lead incident and problem management activities and coordinate with development, infrastructure, and other teams to resolve customer issues.
- Implement proactive monitoring, alerting, and reporting for tools, services, and infrastructure.
- Maintain application health, monitoring, alerting, and reporting tools such as Dynatrace.
- Improve software features and operational processes through continuous integration, continuous delivery, automation, and modern development practices.
- Create and maintain technical documentation, operational procedures, and knowledge-base articles.
- Provide rotational after-business-hours and 24x7 on-call support.
Requirements
- Bachelor's degree preferred or equivalent experience.
- Minimum of 4 years of related experience.
- Experience supporting enterprise applications and services across AWS and on-premises environments.
- Strong understanding of continuous integration, continuous delivery, and automated provisioning technologies.
- Experience troubleshooting complex application and infrastructure issues, performing root-cause analysis, and implementing remediation solutions.
- Experience leading incidents, problems, and production support activities in mission-critical environments.
- Knowledge of monitoring, observability, and alerting tools such as Dynatrace, Splunk, CloudWatch, or AppDynamics.
- Familiarity with Agile methodologies, DevOps principles, and modern software development practices.
- Strong understanding of infrastructure, networking, operating systems, and cloud-based architecture.
- Ability to collaborate with software engineering, infrastructure, architecture, and business stakeholders.
- Strong analytical, problem-solving, decision-making, communication, and customer-service skills.
Benefits
- Flexible hybrid schedule with three days onsite and two days remote, with onsite days including Tuesdays, Wednesdays, and a third team-specific day.
- Competitive compensation including base pay and annual incentive.
- Health and life insurance, well-being benefits, pension or retirement benefits, paid time off, and personal/family care and other leave programs.
- Professional development investment and workplace accommodations for individuals with disabilities.
Tech Stack
AWSSplunk
Categories
Site Reliability
About Depository Trust & Clearing Corporation (DTCC)
Depository Trust & Clearing Corporation (DTCC) runs global post-trade market infrastructure, delivering clearing, settlement, securities depository, trade reporting, and data services for broker-dealers, banks, and asset managers. It provides these services through subsidiaries such as DTC, NSCC, FICC, and the Global Trade Repository, with revenue primarily from transaction and service fees. Founded in 1973 and headquartered in Jersey City, NJ, DTCC is industry-owned and privately held, serving markets across multiple regions.