22 days ago
Hannover, Germany or Karlsruhe, GermanyStaff+
Responsibilities
- Design and build AI agents in the VIER AI Studio from solution concept through production deployment.
- Define technical best practices with Product and Engineering for reliable, production-ready AI agents.
- Analyze and solve complex agent reliability, integration, and architecture problems.
- Provide technical guidance to Solution Specialists and establish reusable standards, templates, and components.
- Work directly with customers to understand processes and develop AI-agent solutions.
- Improve agent quality through testing, evaluation, guardrails, monitoring, and systematic reliability improvements.
- Feed customer-project insights back into Product Management and Engineering to improve the VIER AI Studio.
Requirements
- Practical experience building LLM-based applications, AI agents, or sophisticated conversational-AI solutions from concept through implementation.
- Hands-on understanding of agentic workflows, prompt and context engineering, tool and function calling, RAG or knowledge grounding, guardrails, and voice agents.
- Strong understanding of software architectures, APIs, JSON, webhooks, and integrations.
- Proficiency in Python, JavaScript, or TypeScript.
- Ability to make production-oriented decisions focused on reliability, quality, scalability, and customer value.
- Willingness to take technical responsibility, support colleagues, and develop toward functional leadership and customer ownership.
- Ability to explain complex technical topics clearly to customers and partners.
Benefits
- Flat hierarchies, autonomy, and an individual area of responsibility.
- Flexible working hours and trust-based working time.
- Tailored professional development and continuing-education opportunities.
- Regular constructive feedback discussions and development support.
- Employee assistance through INSITE for challenging professional or personal situations.
- Diverse and inclusive workplace culture.
- Additional benefits including mobility subsidies, sports programs, and events.
Tech Stack
Categories
Solutions Engineering
About VIER
VIER builds AI-powered contact-center software for enterprises, including voicebots, ACD/telephony, speech analytics, and agent-assist tools delivered via a B2B platform. Its Cognitive Voice Gateway links customers’ phone systems with third‑party and in‑house conversational AI to analyze, assist, and automate service, sales, and back‑office interactions. Founded in 2021 and headquartered in Hannover, Germany, VIER operates a European cloud and its platform processes hundreds of thousands of calls per month.