1 day ago
Remote, Canada +3 moreSenior
Responsibilities
- Design and ship LLM-powered agents with tools, retrieval, and context pipelines that can reason over contracts, claims, and member history.
- Enable AI agents to interoperate by handing off conversations, sharing context, and calling one another’s capabilities.
- Bring automated resolution to new channels, beginning with real-time AI phone support.
- Build evaluation datasets, automated evaluations, and quality monitoring for agent systems.
- Measure and improve resolution rate, answer quality, and member satisfaction through production iteration on prompts, models, and architecture.
- Partner with care experts and product teams to identify additional topics that AI can resolve.
- Mentor engineers and lead technical initiatives.
Requirements
- 5+ years of experience building scalable software systems.
- Strong backend experience; Python experience is a plus.
- Hands-on experience building and ideally shipping production products with LLMs, including agents, tool calling, RAG, prompt engineering, and evaluation.
- An evaluation mindset and the ability to measure and improve AI system quality.
- Interest in healthcare technology and alignment with Alan’s mission around access to care.
- Curiosity, high potential, pragmatism, and willingness to continue learning.
Benefits
- Remote work flexibility with an emphasis on in-person collaboration.
- Must be legally eligible to work in France, Belgium, or Spain.
- A stimulating work environment, company perks, and an innovative working culture.
- Opportunity to work on applied AI systems serving more than one million members in a regulated, high-stakes domain.
Tech Stack
Categories
About Alan
Alan is a Paris-based digital health insurer that sells group and individual health coverage with integrated care and prevention tools to employers, the self-employed, and public-sector workers. Its app bundles claims, a virtual clinic, care navigation, and mental well-being services, delivered under a direct, no-intermediary model. Founded in 2016, it serves members primarily in France, Belgium, and Spain.