Sr Software Engineer- Customer Experience Intelligence (CXI)
Databricks8 months ago
Base Salary
$164k - $226k/yr
Responsibilities
- Contribute to the technical vision and architecture for the Support Automation and Tooling ecosystem.
- Develop automation that improves customer experience and support scalability.
- Design agentic workflows that progress from human-in-the-loop to fully automated systems.
- Implement observability, transparency, and rollback mechanisms for AI-driven decisions.
- Collaborate as a technical liaison across Support, Product, and Platform Engineering.
- Uphold high standards for quality, reliability, safety, and maintainability.
- Mentor engineers and subject-matter experts across Software and Support Engineering.
Requirements
- BS or higher degree in Computer Science or a related field.
- Experience with large projects involving automation tooling, distributed systems, and APIs.
- Extensive full-stack development experience.
- Proven success designing and deploying production-grade automation in complex technical environments.
- Hands-on experience with ML-assisted systems, decision support, or agentic automation.
- Deep familiarity with distributed data platforms, developer tooling, and large-scale infrastructure systems.
- Understanding of AWS, Azure, GCP, compliance, and security constraints.
Benefits
- Comprehensive benefits and perks, with region-specific details available through Databricks’ benefits portal.
Tech Stack
Categories
About Databricks
Databricks builds a cloud-based data and AI platform centered on the lakehouse architecture, combining data engineering, analytics, and machine learning with Apache Spark, Delta Lake, and MLflow. It sells subscriptions and cloud services to enterprises that need to unify data pipelines and develop large-scale AI and analytics. Founded in 2013 by the creators of Apache Spark and headquartered in San Francisco, the company is privately held and serves organizations across many industries.