about 2 months ago
Remote, United StatesMid Level / Senior
Base Salary
$100k - $140k/yr
Responsibilities
- Architect integrations between Salesforce Service Console, Skydio Cloud APIs, and other internal tools.
- Create automated workflows to reduce manual work and accelerate case resolution.
- Lead the development of a unified customer support operations portal.
- Collaborate with stakeholders to ensure a comprehensive digital experience.
- Establish best practices for API use and data governance.
- Provide project-level leadership, including writing BRDs and guiding cross-team delivery.
- Deliver scalable solutions that expand support capacity without increasing headcount.
Requirements
- Strong understanding of APIs, integrations, and data pipelines.
- Proven capacity to architect AI-driven integrations for workflow automation.
- Experience designing customer-facing digital experiences and self-service tools.
- Ability to operate at the project manager level, writing requirements and running sprints.
- Familiarity with customer success processes and their interconnections with support.
- Excellent communication skills to work across technical and executive audiences.
- 2+ years of Salesforce Service Console and/or Experience Cloud administration.
- Familiarity with data warehousing/analytics platforms and relational database concepts.
- Experience working cross-functionally in an agile environment.
- Ability to lead technical projects end-to-end and track complex projects.
Benefits
- Competitive base salary and equity in the form of stock options.
- Comprehensive benefits packages including health insurance.
- Paid vacation time, sick leave, and holiday pay.
- 401K savings plan.
- Relocation assistance may be provided for eligible roles.