Lead - Solution Engineer
Freshworks2 days ago
Berlin, GermanySenior
Responsibilities
- Collaborate with regional sales teams to convert prospects into customers.
- Prepare and deliver tailored technical product demonstrations for client meetings, webinars, and customer events.
- Develop product messaging through whiteboard and slide presentations, manage proofs of concept, and prepare RFP responses.
- Analyze customer workflows and the interaction between Freshworks and customer infrastructure while addressing functional and technical requirements.
- Collect and communicate customer requirements to product management.
- Promote Freshworks products and services to prospects, customers, and partners.
- Collaborate with sales, product management, and client services teams to execute sales strategy.
- Train sales teams on Freshworks products, technical capabilities, and new features.
Requirements
- At least 5 years of relevant technical solutions engineering experience, preferably in ITIL/ITSM or SaaS/software product environments.
- Experience in a SaaS or technology product organization, including ITSM/ITIL methodologies and cloud-based infrastructure.
- Native-level written and spoken English and German; additional European languages are advantageous.
- Experience engaging senior customer stakeholders, including C-level executives.
- Experience with complex sales cycles in mid-market and enterprise segments.
- Strong communication, listening, presentation, demonstration, customer service, and solution-orientation skills.
- Highly driven, execution-focused, and comfortable working with urgency in a high-energy team environment.
Categories
Solutions Engineering
About Freshworks
Freshworks builds cloud-based customer and employee service software for IT, support, and business teams, including Freshdesk, Freshservice, and AI assistants (Freddy). It sells via subscription to organizations from SMBs to enterprises; notable customers include Sony Music Entertainment, New Balance, and Seagate. Founded in 2010 and headquartered in San Mateo, California, Freshworks is publicly traded on Nasdaq under the ticker FRSH.