Responsibilities
- Analyze business processes and identify opportunities for workflow, intelligent, and AI-powered automation.
- Design, build, test, and deploy automation solutions that reduce manual effort and improve service quality.
- Measure and communicate automation benefits, including effort reduction, service improvements, compliance enhancements, and customer impact.
- Develop intelligent automation solutions using low-code, no-code, RPA, and related platforms.
- Leverage artificial intelligence, generative AI, LLMs, and intelligent document processing for complex business workflows.
- Support AI-powered copilots, virtual assistants, and decision-support solutions.
- Collaborate with customs experts, operations teams, product owners, IT teams, and business stakeholders.
- Facilitate workshops and discovery sessions to identify and prioritize automation opportunities.
- Translate business requirements into technical automation and AI solutions.
- Contribute to automation standards, governance, best practices, and reusable solution frameworks.
- Promote automation-first thinking and stay current with intelligent automation, generative AI, and digital transformation trends.
Requirements
- Bachelor's or master's degree in computer science, engineering, information technology, business technology, automation, or a related field.
- Experience designing and implementing process automation solutions in a business environment.
- Knowledge of workflow automation, business process management, or intelligent automation technologies.
- Experience with Microsoft Power Platform, Power Automate, RPA solutions, or similar technologies.
- Strong analytical, problem-solving, and process improvement skills.
- Excellent communication and stakeholder management capabilities.
- Fluency in written and spoken English.
- Willingness to travel within Europe approximately 25%.
- Preferred: experience with artificial intelligence, generative AI, LLMs, or AI-powered automation solutions.
- Preferred: experience with Power Platform, Copilot Studio, Azure AI, or similar Microsoft technologies.
- Preferred: basic programming or scripting experience with Python, JavaScript, C#, or similar languages.
- Preferred: experience in logistics, transportation, customs clearance, supply chain, or international trade.
- Preferred: experience working in Agile delivery teams.
Benefits
- Competitive salary and comprehensive benefits package.
- Flexible hybrid working arrangements.
- Employee Assistance Program for the employee and family.
- Extensive learning and development opportunities in AI, analytics, and digital transformation.
- Exposure to strategic initiatives and senior leadership in an international organization.
- Approximately 25% travel within Europe.
- Regular full-time employment with 40 scheduled hours per week.
Tech Stack
Categories
About FedEx
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 team members to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities. Day one: 186 deliveries. Today: About 14.5 million.