Senior Forward Deployed Engineer – Key Accounts (AI Solutions)
Aircall.io, Inc.2 months ago
Base Salary
$175k - $230k/yr
Responsibilities
- Own sustained technical relationships and agentic AI roadmaps for a portfolio of strategic global accounts.
- Partner with Key Account Managers on account plans, expansion use cases, pipeline development, and revenue growth.
- Lead discovery and solution-design sessions to identify automation opportunities and define solution architectures.
- Design, build, and deploy integrations using low-code platforms, CRM automation tools, and API connectors.
- Configure and optimize AI Agents, including intents, prompts, actions, guardrails, evaluations, and performance metrics.
- Manage complex cross-functional deployments by defining timelines, aligning stakeholders, and ensuring delivery within scope.
- Collaborate with Engineering and Product to validate feasibility, resolve blockers, and feed customer insights into the roadmap.
- Create reusable templates, playbooks, models, and reference architectures for account expansion.
- Mentor Forward Deployed Engineers, run workshops, document best practices, and enable internal teams and partners.
- Track customer, adoption, operational, and revenue outcomes including containment, AHT, CSAT, ARR, and NRR.
Requirements
- 6+ years of experience in technical consulting, solutions engineering, forward-deployed engineering, or integration-focused professional services.
- Experience owning strategic or enterprise accounts and serving as a trusted technical authority for senior VP and CxO stakeholders.
- Experience running account-based motions in partnership with sales or account management.
- Strong command of APIs, webhooks, JSON, REST, and GraphQL, with the ability to design and troubleshoot integrations.
- Proficiency in JavaScript and/or Python for building, customizing, and debugging integrations.
- Hands-on experience with Zapier, Make, n8n, Workato, HubSpot, and Salesforce automation.
- Practical understanding of AI workflow configuration, prompt engineering, evaluation, and monitoring.
- Ability to lead complex cross-functional programs involving Engineering, Product, and Customer Success.
- Excellent communication and stakeholder management skills across technical and business audiences.
- Experience with telephony, voice, or contact center systems such as SIP or WebRTC is a plus.
- Familiarity with Looker, BigQuery, or Snowflake is a plus.
- Experience with MCP Servers is a plus.
Benefits
- Competitive salary package and benefits.
- Work-life balance and an entrepreneurial, fast-learning environment.
- Multicultural workplace with employees representing 45+ nationalities.
- Equal-opportunity environment focused on diversity, equity, inclusion, belonging, and professional growth.
Tech Stack
Categories
Forward Deployed
About Aircall.io, Inc.
Aircall builds a cloud-based business phone and contact center platform for sales and support teams, integrating voice, SMS, WhatsApp, and social channels with 200+ CRM/helpdesk apps. It sells its software via subscription to companies that want VoIP calling, call routing/recording, analytics, and AI features like automated agents and post-call summaries. Founded in 2014 and privately held, it serves 22,000+ businesses worldwide, with operations spanning Paris (European HQ) and the Seattle area (North American HQ).