Partner Solution Engineer – EMEA Central
ServiceNow15 hours ago
Munich, GermanySenior
Responsibilities
- Lead AI-first design workshops using the FLIGHT framework and define reference patterns for partner solutions.
- Translate partner ideas and industry opportunities into blueprints, validated architectures, and minimum viable product specifications.
- Conduct architectural reviews for new patterns, multi-product integrations, and advanced AI or agentic scenarios.
- Evaluate architectures for upgrade survivability, security posture, scalability, quality, performance, and simplicity.
- Document and publish reusable architectures, design frameworks, and patterns for the partner ecosystem.
- Develop industry-specific reference architectures and contribute validated patterns to the Pattern Library.
- Mentor partner design and solution teams on AI-native development and Now Platform extensibility.
- Support partner go-to-market strategies, technical goals, measurable outcomes, and success-story development.
- Collaborate with Product and Engineering teams on platform priorities and AI strategy.
- Travel for partner, customer, and organizational activities up to 25%.
Requirements
- 8+ years of experience in solution architecture, technical sales, pre-sales, or similar roles with deep platform architecture experience.
- Significant experience working with technology partners at a partner or OEM level, including solution design and reference-architecture definition.
- Strong understanding of cloud platform architecture, including SaaS, PaaS, automation, and multi-tenancy patterns.
- Proven ability to guide partners through complex solution designs and business strategy discussions.
- Deep curiosity and expertise in AI technologies, emerging trends, and design-thinking methodologies.
- Clear communication skills and comfort engaging at the CxO level while translating technical topics into business insights.
- Experience facilitating workshops, design sessions, and collaborative innovation exercises.
- Experience integrating AI into work processes, decision-making, or problem-solving.
- Preferred experience includes ServiceNow platform development or certifications such as CSA, CAD, CIS, or architectural certifications.
- Preferred experience includes design-thinking training, human-centered design, generative AI, predictive analytics, automation tools, partner go-to-market planning, and relevant industry experience.
- Familiarity with competitive cloud or enterprise software platforms is preferred.
Benefits
- Regular employee position in the EMEA region.
- Flexible work persona with distributed-work flexibility and trust.
- Up to 25% travel for partner, customer, and organizational activities.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.