Sr Staff Software Engineer
ServiceNow2 days ago
Hyderābād, IndiaStaff+
Responsibilities
- Set and own the AI architecture for model-driven HR capabilities, including agent decomposition, orchestration, context, tools, model strategy, and architectural tradeoffs.
- Define structural autonomy, safety, access-control, and human-review boundaries for HR actions and restricted data.
- Own versioned instruction and tool-description contracts, authoring standards, review practices, compatibility guarantees, and extension patterns.
- Build and maintain evaluation infrastructure including golden datasets, multi-turn suites, judge calibration, CI gates, drift detection, and HR-specific quality metrics.
- Identify unframed risks and structural weaknesses in model-driven behavior and drive recommendations to engineering and product leadership.
- Direct accountable use of AI coding agents through specifications, task decomposition, review standards, and verification harnesses.
- Own production quality, observability, safety, reliability, incident response, and root-cause analysis for agentic systems.
- Deliver hands-on code for critical integrations, migrations, prototypes, and incidents that require architectural or technical resolution.
- Influence engineering, product, customer, and partner organizations while mentoring engineers and raising technical review and hiring standards.
Requirements
- 12+ years of software engineering experience across backend, frontend, or full-stack development.
- Strong JavaScript, Node.js, React, and API integration skills.
- Experience with automated unit and integration testing, CI/CD pipelines, data modeling, and query optimization.
- Hands-on experience with AI/GenAI or ML-driven features, including LLM prompting, NLU, classification models, or similar systems.
- Experience with prompt design, context injection, output tuning, guardrails, conversational AI, NLU or intent classification, and ML-driven automation.
- Production experience integrating large language model APIs and retrieval-grounded features, including agent orchestration, tool and function calling, and structured output enforcement.
- Working knowledge of evaluation, embeddings, probabilistic model behavior, and production failure modes sufficient to debug and verify model-driven systems.
- Current experience using AI coding assistants or agents with precise specifications, critical review, and verification harnesses.
- Hands-on experience with CI/CD, containerized workloads, observability, on-call operations, and incident command for customer-facing systems.
- Demonstrated mentorship of less-experienced engineers and quality improvement through code review.
- Bachelor’s degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Preferred qualifications include HR or HCM domain depth, payroll or benefits integrations, extensible customer-configured products, evaluation and observability tooling, conversational channel breadth, conversation design partnership, forward-deployed delivery, and Now Platform expertise.
Benefits
- Flexible work personas may be remote, flexible, or office-based depending on role and location.
- Regular employee position in the APAC region.
- ServiceNow provides reasonable accommodations and an accessible, inclusive application process.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.