Sn. Software Engineer / Biligual / Remote
Iron Mountain Incorporated2 months ago
Monterrey, Mexico or Guadalajara, MexicoSenior
Responsibilities
- Design, build, and maintain custom applications, complex workflows, catalog items, and system integrations on ServiceNow.
- Develop and refine Now Assist AI skills, autonomous agents, and agentic workflows.
- Manage platform governance, cross-platform change impacts, quality standards, and ServiceNow version upgrades.
- Translate business and technical requirements into functional deliverables in collaboration with Solutions Architects and stakeholders.
- Mentor developers and support compliant, high-quality platform delivery.
Requirements
- At least 5 years of experience developing and maintaining ServiceNow solutions.
- Expert proficiency in JavaScript, ServiceNow API web services, and ServiceNow modules including ITSM, ITOM, SPM, HAM, SAM, CSM, or SPO.
- ServiceNow Certified Application Developer certification is required.
- Bachelor’s degree in Information Technology or a related technical field.
- Certified Implementation Specialist certification is preferred.
- Strong understanding of ITIL principles and experience mentoring developers within an Agile framework.
Benefits
- Competitive compensation and benefits aligned with experience.
- Flexible or alternative work options to support work-life balance.
- Comprehensive health, wellness, and retirement plans.
- Continuous learning and professional growth opportunities.
- Location: Mexico.
Tech Stack
Categories
About Iron Mountain Incorporated
Iron Mountain Incorporated provides storage and information management services for enterprises and public-sector organizations, spanning physical records storage, secure shredding, scanning and digitization, data protection, and colocation data centers. It generates recurring revenue through long-term storage and service contracts and also offers cloud and workflow solutions to modernize records and asset lifecycles, including fine art and IT asset management. Founded in 1951 and headquartered in Boston, it is publicly traded on the NYSE (IRM).